Learning and Development Senior Specialist

JOB RESPONSIBILITIES

Training Design & Content Development

• Design and develop training programs, presentations, facilitator guides, learning materials, exercises, and assessments.

• Translate business processes, SOPs, products, and technical knowledge into engaging and easy-to-understand training content.

• Develop interactive learning experiences using classroom activities, simulations, case studies, videos, and digital tools.

• Regularly review and update training materials to reflect business changes and evolving learning needs.

Onboarding & Induction

• Design and deliver structured onboarding programs covering Bosta's business model, products, services, processes, values, and culture.

• Coordinate functional onboarding with department leaders to ensure new joiners acquire essential business and role-related knowledge.

• Assess onboarding effectiveness and employees' knowledge readiness.

Internal Functional & Behavioral Training

• Design and deliver regular training programs across Commercial, Operations, Customer Experience, and other business functions.

• Facilitate behavioral training covering communication, teamwork, customer centricity, problem-solving, and supervisory skills.

• Partner with internal subject matter experts to develop and deliver technical and functional training.

• Conduct refresher training following changes in products, systems, processes, or policies.

Knowledge Transfer & Internal Learning

• Build and maintain a structured library of training content and learning resources.

• Facilitate knowledge-sharing sessions and cross-functional learning initiatives.

• Support internal trainers and subject matter experts through Train-the-Trainer activities.

• Contribute to structured learning paths that support employee development and internal promotions.

Training Effectiveness & Reporting

• Execute the internal training calendar and ensure timely program delivery.

• Conduct pre- and post-training assessments to measure learning outcomes. 

• Evaluate training effectiveness through participant feedback and follow-up with line managers.

• Maintain accurate training records and report training coverage, completion, and effectiveness.

QUALIFICATION & EXPERIENCE

• Bachelor's degree in Human Resources, Business Administration, Education, or a related field.
• 3–5 years of experience in corporate training, instructional design, or Learning & Development.
• Proven hands-on experience in both training content development and training delivery.
• Strong facilitation, presentation, and communication skills in Arabic and English.
• Proficiency in PowerPoint and training design tools such as Canva, Articulate, or equivalent platforms.
• Ability to simplify complex business and technical information into practical learning materials.
• Experience in technology, e-commerce, logistics, retail, or fast-growing organizations is preferred.
Competencies
• Instructional Design & Content Development
• Training Facilitation & Presentation
• Communication & Storytelling
• Business Understanding & Learning Agility
• Creativity & Digital Learning Tools
• Stakeholder Collaboration