Lead System Reliability Engineer

Key Responsibilities

• Lead application support and automation activities for production environments.
• Troubleshoot application, system, and database-related issues.
• Work extensively with Linux environments for system administration and troubleshooting.
• Monitor applications and infrastructure using Splunk, Dynatrace, or other monitoring tools.
• Follow ITIL/ITSM processes for incident, problem, and service management.
• Use SQL and PL/SQL for database troubleshooting and operational requirements.
• Design and maintain Jenkins-based CI/CD pipelines.
• Develop automation scripts using Groovy, YAML, and Shell scripting.
• Manage source code and version control using Git and Bitbucket.
• Support Kubernetes environments and troubleshoot containerized applications.
• Work with AWS services and support cloud-based application environments.
• Drive automation and reliability improvements across application support processes.

Required Skills

• 9+ years of experience in System Reliability/Application Support and Automation.
• Strong experience with Linux.
• Hands-on experience with Splunk, Dynatrace, or other monitoring tools.
• Strong knowledge of ITIL/ITSM and troubleshooting.
• Good experience with SQL and PL/SQL.
• Strong experience with Jenkins and CI/CD.
• Experience with Groovy, YAML, and Shell scripting.
• Experience with Git/Bitbucket.
• Hands-on experience with Kubernetes and AWS.