Lead System Analyst

Job description

Job Role: L3 Support - Lead Support Analyst

Job Description:

• Own and modernize endpoint management for Windows and macOS using SCCM and Intune.
• Deliver and support all software deployments, patching, and emergency updates, including rapid response to critical vulnerabilities.
• Package, update, and manage applications for automated and self-service deployment (including maintaining an internal app store).
• Engineer, test, and maintain core desktop images to ensure secure, consistent device provisioning.
• Automate and document with PowerShell, Bash, Graph API, etc. to drive efficiency and compliance.
• Educate and train support teams on all major deployments and updates.
• Enforce security baselines (OS patching, Software patching, Defender, BitLocker/FileVault) and ensure compliance is evidenced.
• Coordinate with cross-functional teams and flex work hours as needed for critical deployments

• Qualifications: Bachelor's degree
• Range of Year Experience-Min Year: 5
• Range of Year Experience-Max Year: 8