Lead II - Software Engineering - ServiceNow UI Developer

Job Title: ServiceNow Developer – UI Experience

Experience Range: 5 - 10 Years

Location:Hyderabad, Bangalore, Kochi, Trivandrum, Pune, Noida, Chennai

Job Summary:

We are looking for aServiceNow Developer – UI Experience who specializes in designing and developingintuitive, responsive, and user-friendly interfaces within the ServiceNow platform. The ideal candidate should have expertise inServiceNow UI development, front-end technologies (HTML, CSS, JavaScript, AngularJS), and Service Portal customization to enhance user interaction and improve overall system usability.

Key Responsibilities:

UI/UX Development:

• Developcustomized and dynamic user interfaces onServiceNow usingHTML, CSS, JavaScript, and ServiceNow UI tools.
• Build and maintainService Portals, Catalog items, and custom UI components to enhance user experience.
• EnsureUI designs are responsive, accessible (WCAG-compliant), and performance-optimized.

Service Portal & Catalog Development:

• Design and implementuser-friendly Service Portals using ServiceNow’sAngularJS-based framework.
• Customize and optimizeService Catalog items and workflows for improved usability and efficiency.
• Developwidgets using ServiceNow’s Widget Editor andHTML/CSS to meet specific UI requirements.

Scripting & Automation:

• Write and maintainefficient JavaScript code (Client Scripts, UI Policies, UI Actions, Business Rules) to improve UI functionality.
• UtilizeServiceNow’s Glide APIs for advanced UI customization and dynamic content rendering.
• ImplementREST API integrations for real-time data updates within ServiceNow UI elements.

Testing & Quality Assurance:

• Performunit testing and supportsystem integration testing for UI components.
• Debug and troubleshootUI-related issues, ensuring smooth cross-browser and cross-device performance.
• Collaborate with QA teams to executetest cases related to UI/UX components andService Portal functionality.

Must-Have Skills:

Technical Skills:

ServiceNow Platform Expertise:

• Strong knowledge ofServiceNow UI development, particularlyService Portal, Service Catalog, and Knowledge Base customization.
• Hands-on experience withServiceNow Scripting APIs (Client Scripts, UI Policies, UI Actions).
• Proficiency in creatingcustom widgets using ServiceNow’s Widget Editor.
• Familiarity withGlideForm and GlideUser APIs for personalized user experiences.

Front-End Development:

• Expertise inHTML5, CSS3, JavaScript, and AngularJS for building modern UI interfaces.
• Strong understanding ofUI/UX best practices, accessibility standards (WCAG), and responsive design.
• Experience withfront-end frameworks like Bootstrap for improved UI consistency.

Integration & Scripting:

• Experience withREST/SOAP API integrations to dynamically update UI elements with external system data.
• Understanding ofJSON and XML fordata exchange and dynamic content generation.
• Proficiency inJavaScript, AngularJS, and GlideScript for interactive UI component development.

Good-to-Have Skills:

• Experience withautomated testing tools (e.g., Selenium, ATF) for ServiceNow UI testing.
• Familiarity withAgile/Scrum methodologies in a development environment.
• Prior experience working withServiceNow Performance Analytics and Dashboards.

ServiceNow Certifications:

• Mandatory:
• • ServiceNow Certified System Administrator (CSA)
• Preferred:
• • ServiceNow Certified Application Developer (CAD)
  • Certified Implementation Specialist – Service Portal
  • UI/UX-related certifications or courses

Soft Skills:

• Stronganalytical and problem-solving skills with attention toUI/UX detail.
• Excellentcommunication skills to collaborate with technical and non-technical teams.
• Ability towork independently and within a team to deliver projects on time.
• Adaptability tochanging requirements and a passion forUI/UX trends and innovations.

Preferred Experience:

• 3+ years of experience inServiceNow development with a focus onUI/UX design and front-end development.
• Prior experience inService Portal and Catalog customization within ServiceNow.
• Familiarity withAgile and Scrum methodologies in a development environment.