Lead II - Production Support
- Location not stated
- Staff / Principal
- 2 months ago
- PL/SQL
- Oracle
- SSIS
- C#
- .NET
- Azure
- SQL
- ServiceNow
- triage
- Incident Management
- AI
Exp - 7 to 9 Years
location - Chennai/ Hyderabad/ Bangalore
App support – Lead • 8+ years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform • Strong in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure • Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution • Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework • Manage Facets batch failures end-to-end; communicate business impact and recovery status to Stakeholders • Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty • Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement • ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation • Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution • Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment • AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.
Lead II - Production Support · UST