Lead II - Enterprise Solutions

Job Title: Senior ServiceNow Developer
Experience: 5 - 10 Years
Location: Hyderabad, Bangalore, Pune, Chennai, Kochi, Trivandrum, Noida
Primary Technology: ServiceNow Platform Development

Must-Have Skills

• Hands-on experience in ServiceNow platform development.
• Strong expertise in ITSM modules:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Service Catalog
• Proficiency in JavaScript, Glide APIs, AJAX, AngularJS, HTML, and CSS.
• Experience with Flow Designer, Workflows, Business Rules, Client Scripts, Script Includes, ACLs, UI Policies, UI Actions, and Notifications.
• Service Portal development including widgets, pages, and AngularJS components.
• Experience with ServiceNow App Engine and Scoped Applications.
• REST and SOAP API integrations with enterprise applications.
• IntegrationHub, MID Server, JDBC, LDAP, and SSO integrations.
• CMDB, Discovery, and Asset Management knowledge.
• Update Sets, instance cloning, deployments, and release management.
• ATF (Automated Test Framework) and platform testing.
• Knowledge of Agile, DevOps, CI/CD pipelines, and ServiceNow SDLC.
• Strong understanding of ITIL processes and best practices.
• Excellent analytical, troubleshooting, and problem-solving skills.

Good-to-Have Skills

• Experience designing BPM workflows and process-based solutions.
• Knowledge of platform governance, security, and coding standards.
• Experience mentoring developers and leading technical discussions.
• Exposure to platform upgrades, patching, and maintenance activities.

Certifications

• Mandatory: ServiceNow Certified System Administrator (CSA)
• Preferred: CIS-ITSM, CIS-CSM, Certified Application Developer (CAD)

• Design, develop, configure, and customize ServiceNow applications and solutions.
• Develop workflows, Flow Designer solutions, UI components, scripts, ACLs, and notifications.
• Implement and support ServiceNow ITSM modules across enterprise environments.
• Develop and maintain Service Catalog items, Record Producers, Approval Workflows, and Knowledge Base solutions.
• Build custom applications using ServiceNow App Engine and Scoped Applications.
• Integrate ServiceNow with external systems using REST/SOAP APIs and integration tools.
• Customize and enhance Service Portal components and user experiences.
• Configure and support CMDB, Discovery, and Asset Management processes.
• Manage deployments, update sets, cloning activities, and release processes.
• Collaborate with business stakeholders to translate requirements into scalable technical solutions.
• Participate in requirement gathering, solution design, architecture reviews, and sprint planning.
• Troubleshoot platform issues, perform root cause analysis, and optimize system performance.
• Ensure compliance with development standards, governance, and security best practices.
• Mentor junior developers and provide technical leadership.
• Create technical documentation, design artifacts, SOPs, and knowledge transfer materials.
• Support ServiceNow upgrades, patching, and ongoing platform maintenance.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• Minimum5+ years of software development experience with significant ServiceNow platform expertise.
• Strong experience implementing and supporting enterprise-scale ServiceNow ITSM solutions.
• Proven experience in integrations, workflow automation, and ServiceNow application development.
• Ability to work independently and collaboratively in Agile delivery environments.
• Excellent communication, stakeholder management, and technical documentation skills.