Lead II - Enterprise Solutions

About The Job:

• This role requires strong Oracle JDE E1 functional expertise in Order Management, Customer Service, Distribution, and Service Management processes, with the ability to bridge business and technology teams while supporting global operations.

Qualifications:

• Bachelor's degree in Information Technology, Business, Supply Chain, Engineering, or a related discipline.
• 8+ years of Oracle JDE E1 functional experience.
• Strong expertise in Sales Order Management, Pricing, and Service Management modules.
• Experience supporting global business processes and ERP transformation initiatives.

JDE E1 & Functional Expertise

• 8+ years of hands-on functional experience with Oracle JDE E1 in business-facing Order Management, Customer Service, Distribution, or Service Management roles.
• Strong JDE E1 Sales Order Management knowledge including order entry/processing, order and line types, activity rules, availability and commitments, backorders, holds, fulfillment, shipment processing, invoicing, returns, and credits.
• Strong JDE E1 Base Pricing and/or Advanced Pricing knowledge, including customer-specific pricing, adjustments, discounts, and commercial pricing rules.
• Functional experience with JDE E1 Service Management or comparable ERP service management capability.

Business Process & Integration Knowledge

• Strong understanding of end-to-end Order-to-Cash (O2C) processes from a Customer Service and Order Management perspective.
• Practical knowledge of service orders, work orders, equipment/installed base, service contracts, warranties, parts, repairs, and service billing.
• Experience with returns, repair, replacement, and after-sales processes.
• Strong understanding of how Sales Order Management interacts with Inventory, Warehouse/3PL, Procurement, Service Management, Invoicing, and Accounts Receivable.
• Experience with JDE E1 integrations involving CRM, EDI, middleware, customer portals, eCommerce, WMS/3PL, and external service applications.
• Solid understanding of customer, item, pricing, equipment, and related master data.

Solution Delivery & Improvement Capability

• Ability to translate complex business requirements into effective JDE E1 functional solutions.
• Experience with business process workshops, current-state/future-state design, functional requirements gathering, testing, UAT, and end-to-end ERP enhancement delivery.
• Strong analytical and structured problem-solving capability, including distinguishing system, configuration, master-data, integration, and business-process root causes.
• Experience working in global or multi-site environments and supporting process standardization and adoption of common practices.

Stakeholder & Leadership Capability

• Strong stakeholder management and communication skills across Customer Service, Commercial, Supply Chain, Service, Finance, and technical teams.
• Ability to operate as a credible functional partner between business stakeholders and IT/technical teams.
• Practical understanding of automation, analytics, AI, customer portals, and digital Customer Service capabilities is desirable.

Work Schedule:

• Must be willing to work in Australia Time Zone (3:30 AM / 4:30 AM onwards IST depending on Daylight Saving Time).

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

About VARITE:

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.