Lead II - Enterprise Solutions

Job Title

ServiceNow CMDB Developer

Experience

• 7+ years of ServiceNow development and administration experience.
• 3+ years of hands-on experience with CMDB, Discovery, and ITOM environments.
• Experience working in Agile/Scrum delivery models.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Mandatory Skills

1. Strong expertise inServiceNow CMDB, Discovery, ITOM, Service Mapping, CSDM, and IRE.
2. Experience designing, implementing, and maintainingCMDB architecture, CI classes, attributes, and relationships.
3. Hands-on experience withCMDB Health, Data Governance, Reconciliation Rules, and Data Manager.
4. Proficiency inJavaScript, GlideRecord, Business Rules, Script Includes, Client Scripts, and UI Policies.
5. Experience developingFlow Designer solutions, workflows, Scheduled Jobs, and automations.
6. Strong knowledge ofREST/SOAP integrations, IntegrationHub, Import Sets, and Transform Maps.
7. Expertise inDiscovery configuration, MID Server management, credential management, and Discovery Patterns.
8. Experience configuringIdentification & Reconciliation Engine (IRE), Identification Rules, and Reconciliation Rules.
9. Ability to troubleshootduplicate CI issues, CMDB data quality issues, ECC Queue, and MID Server issues.
10. Experience integrating CMDB with enterprise platforms such asSCCM/MECM, VMware, AWS, Azure, SolarWinds, and Asset Management tools.

Good to Have Skills

1. ServiceNow Certified Implementation Specialist – Discovery.
2. ServiceNow Certified Implementation Specialist – ITOM.
3. Experience withEvent Management module.
4. Exposure toplatform upgrades, testing activities, and root cause analysis.
5. Experience in enterprise-scale CMDB governance and compliance initiatives.