Lead I - Software Testing (QA Engineer – ServiceNow (SIT, ATF Regression & UAT)

QA Engineer – ServiceNow (SIT, ATF Regression & UAT)

Role Summary

UST is seeking an experiencedQA Engineer – ServiceNow to support one of the leading healthcare organizations in the United States. The ideal candidate will have5–7 years of experience in software quality assurance and testing, with strong expertise inServiceNow testing, SIT (System Integration Testing), ATF (Automated Test Framework) regression testing, migration validation, UAT support, defect management, deployment validation, and post-production hypercare activities.

The candidate will be responsible for ensuring end-to-end quality across ServiceNow implementations through comprehensive test planning, execution, automation, validation, and stakeholder coordination.

Key Responsibilities

• Develop and maintain test strategies, test plans, test scenarios, and test cases across project phases.
• ExecuteSystem Integration Testing (SIT) andATF regression testing for ServiceNow applications and platform enhancements.
• Review, refine, and executeCodon-generated ATF scripts and SIT test cases to ensure quality and completeness.
• Validate data migration loads, reconciliation processes, and overall data integrity.
• SupportUser Acceptance Testing (UAT) by coordinating with business stakeholders, validating outcomes, and resolving issues.
• Manage defect lifecycle activities including logging, triage, prioritization, retesting, and closure.
• Perform deployment validation and support post-production hypercare activities.
• Collaborate closely with development, business, and platform teams to ensure successful release delivery.
• Prepare test execution reports, quality metrics, and status updates for stakeholders.

Required Qualifications

• 5–7 years of experience inQA, software testing, or quality engineering.
• Hands-on experience withSIT, regression testing, UAT, and defect management.
• Strong experience withServiceNow Automated Test Framework (ATF).
• Expertise in test planning, test case design, test execution, and test reporting.
• Experience in data migration validation, reconciliation testing, and data quality assurance.
• Strong knowledge of defect tracking tools and root cause analysis.
• Experience supporting release validation, deployment testing, and hypercare activities.
• Excellent communication, analytical, and stakeholder management skills.

ServiceNow Technical Skills

• Hands-on experience withServiceNow platform testing and validation.
• Knowledge ofITSM, CMDB, Discovery, Service Mapping, and Event Management.
• Working knowledge ofJavaScript, Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Experience validatingREST/SOAP integrations and end-to-end workflows.
• Understanding of ServiceNow data migration, scripting, cutover, and reconciliation processes.
• Familiarity with ServiceNow development and configuration concepts to support effective test design and troubleshooting.

Preferred Skills

• Experience testing large-scaleServiceNow implementations and platform upgrades.
• Knowledge ofITSM and ITOM processes.
• Experience working inAgile/Scrum delivery environments.
• ServiceNow certifications or testing certifications are a plus.
• Exposure to healthcare domain applications and compliance requirements is desirable.

Education

Bachelor’s degree inComputer Science, Information Technology, Business, or a related field, or an equivalent combination of education and professional experience.