Lead I - Enterprise Solutions

• Role: ServiceNow Senior Developer
• Experience: 5–6 Years
• Qualification: Bachelor's degree in Computer Science, Information Technology, or related field
• Certification: ServiceNow Certified System Administrator (CSA) is mandatory; Certified Application Developer (CAD) preferred
• Work Focus: ServiceNow Development, Integrations, Automation, Platform Customization
• Modules Exposure: ITSM, ITOM, SPM, CSM, Employee Center, or similar ServiceNow modules

• Design, develop, and implement scalable ServiceNow solutions following platform best practices.
• Configure and customize ServiceNow applications, workflows, business rules, client scripts, UI policies, and Script Includes.
• Build custom applications using App Engine Studio and ServiceNow Studio.
• Develop and maintain REST, SOAP, API, and MID Server integrations with enterprise platforms.
• Implement end-to-end automation and orchestration solutions using Flow Designer and IntegrationHub.
• Optimize integrations, workflows, and platform performance for scalability and efficiency.
• Collaborate with business analysts, product owners, and stakeholders to translate business requirements into technical solutions.
• Participate in Agile/Scrum activities including sprint planning, development, and delivery.
• Prepare and maintain technical documentation, solution designs, and integration architecture.

Must-Have Skills

• 5–6 years of hands-on ServiceNow development experience.
• Strong expertise in ServiceNow platform customization and application development.
• Experience with REST APIs, SOAP services, MID Server, and third-party integrations.
• Strong knowledge of Flow Designer, IntegrationHub, Orchestration, and automation frameworks.
• Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.
• Experience working with at least 2–3 ServiceNow modules such as ITSM, ITOM, SPM, CSM, or Employee Center.
• Ability to design secure, scalable, and high-performing ServiceNow solutions.

Good-to-Have Skills

• ServiceNow Certified Application Developer (CAD).
• Additional ServiceNow certifications (ITSM, ITOM, HRSD, IntegrationHub, etc.).
• Experience integrating with Azure, AWS, SAP, Salesforce, or similar platforms.
• Familiarity with DevOps practices, CI/CD pipelines, and Git/version control systems.
• Exposure to enterprise automation and digital transformation initiatives.