Lead I - BPM Product Configuration Lead

About The Job:

• The BPM Product Configuration Lead is responsible for overseeing end-to-end product and group configuration activities within the TriZetto Facets platform while driving operational excellence through Business Process Management (BPM) methodologies.
• The role provides leadership for new group implementations, benefit plan configuration, renewals, maintenance, quality governance, and production readiness while ensuring compliance with business requirements, service levels, quality expectations, and BPM best practices.
• The Lead serves as the primary liaison between business, product, operations, and technology teams to ensure accurate and timely implementation of group and product configurations.

Essential Job Functions:
Configuration Leadership

• Lead end-to-end product, group, account, and benefit configuration activities within TriZetto Facets.
• Manage implementation of new group setups, renewals, amendments, and maintenance requests.
• Provide oversight for configuration analysts, BPM associates, QA analysts, and cross-functional teams.
• Ensure adherence to implementation timelines, project milestones, and operational SLAs.
• Coordinate configuration releases, deployments, and production readiness activities.

BPM & Operational Excellence

• Drive business process management initiatives to improve configuration accuracy, efficiency, and productivity.
• Analyze, document, and optimize configuration workflows and operational processes.
• Develop and maintain SOPs, process maps, operational controls, and knowledge repositories.
• Identify process improvement opportunities using Lean, Six Sigma, and continuous improvement methodologies.
• Monitor operational metrics and establish governance mechanisms to ensure process compliance.
• Support transition, migration, and stabilization activities for configuration operations.

Functional Oversight

• Review and interpret Portfolio Detail Reports (PDRs), benefit documents, contracts, and group setup requirements.
• Ensure accurate translation of business requirements into TriZetto Facets configurations.
• Resolve complex configuration scenarios involving benefit structures, eligibility rules, accumulators, provider networks, and pricing dependencies.
• Provide guidance on healthcare product design, configuration standards, and BPM best practices.

Governance & Quality

• Establish configuration standards, quality controls, audit requirements, and BPM governance frameworks.
• Conduct quality reviews, calibration sessions, and process audits.
• Lead root cause analysis for configuration defects, process gaps, and production issues.
• Monitor defect trends and implement preventive and corrective actions.
• Ensure compliance with regulatory, contractual, business, and operational requirements.

Stakeholder Management

• Partner with Product, Underwriting, Enrollment, Claims, Operations, BPM teams, and IT stakeholders.
• Serve as the primary escalation point during group implementations and renewals.
• Participate in governance meetings, operational reviews, and status discussions.
• Support business readiness, operational stabilization, and continuous improvement initiatives.

Continuous Improvement

• Drive process standardization, documentation enhancements, and best-practice adoption.
• Identify automation opportunities to reduce manual effort, defects, and turnaround times.
• Support AI-enabled configuration validation, workflow automation, and testing initiatives.
• Improve delivery efficiency through workflow optimization and operational excellence programs.

Qualifications:
Mandatory Skills & Competencies

• Deep expertise in healthcare payer product and group configuration within TriZetto Facets.
• Strong knowledge of benefit plan design, accumulators, eligibility, and enrollment dependencies.
• Strong Business Process Management (BPM) knowledge with experience in process improvement and operations governance.
• Ability to interpret contracts, benefit summaries, and implementation requirements.
• Strong leadership, project coordination, stakeholder management, and people management skills.
• Experience managing configuration teams, BPM operations, and quality governance processes.
• Strong analytical and problem-solving skills with a focus on operational excellence.

Qualifications
Education

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Engineering, or a related field.

Experience

• 8+ years of healthcare payer configuration and BPM operations experience.
• Minimum 3+ years in a Lead, Supervisory, or Operations Management role.
• Experience supporting Commercial, ACA, Medicare, and/or Medicaid products.
• Experience with large-scale group implementations, renewals, and operational process management.
• Experience in healthcare payer BPM environments, shared services, or managed services operations is preferred.

Required Platform

• Hands-on expertise in TriZetto Facets product, benefit, and group configuration.

Key Performance Indicators (KPIs)

• Configuration accuracy rate
• First-pass quality
• Implementation success rate
• Production defect leakage
• SLA adherence
• Configuration turnaround time
• Customer satisfaction
• Audit compliance score
• Process efficiency improvement
• Productivity and operational excellence metrics

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.

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Experience Level Bonus Referral:

• 0-2 years - INR 5,000
• 2-6 years - INR 7,500
• 6+ years - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.