Lead Housing Monitor (8519)

Job Summary:

The Lead Housing Monitor answers the phone, responds to questions and direct calls as needed; maintains accurate and complete records and logs containing pertinent client and department information; provides instructions/directions to volunteers, visitors, vendors, and other monitors as needed; assists new and current clients with drug screens, breath analyzer, and after-hours intake; addresses clients' relationships; answers telephone calls and questions regarding the shelters and provides related information; ensures the housing facility is maintained in a neat and proper order; monitors the activity of residents on an assigned shift, ensuring safety, security, and compliance to house rules. Trains and instructs monitor staff in the appropriate methods for performing work; inspects work in progress and upon completion to ensure compliance with policies and procedures. Supervises and assists in addressing the concerns and progress of the clients.

Essential Functions:                               

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Assist in defusing any concerns or issues and report information to the Program Director
• Complete write-ups and/or incident reports when needed.
• Exits Clients; make sure the exit form is completed accurately with complete address and phone numbers
• Prepare and update daily client housekeeping assignment log for clients to know respective chores to complete; distribute room keys as needed and maintain check in/check out log
• Maintains log for laundry room usage
• Collect and distribute client mail.
• Monitors the activities of the residents via security cameras ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras; records any unique situations occurring on assigned shift.
• Conduct periodic Checks of clients' rooms, area and/or lockers daily noting condition of rooms/lockers on a daily check list and files report; ensures all rooms/lockers are in proper order upon client exit and before arrival of residents.
• Assists in monitoring clients during all mealtimes.
• Makes periodic checks of entire facility
• Answers telephone and respond to questions regarding the shelter/housing operations.
• Document daily activities of clients and any other after-hour activities including preparing incident reports for submission to management and appropriate authorities including outside agencies.
• Completes client intake as needed: completes forms, performs drug testing and/or breathalyzer of clients as needed; check "no readmission" client list
• Secure overnight clients and communicate the information to staff and directors as needed
• Contact respective departments regarding facility concerns
• Process the transaction of Snap Benefits (Payment/Refund)
• Assist in training interns on the duties for the EFS Program
• Communicate concerns and issues with other staff members
• Direct volunteers, vendors and visitors to respective areas in the building

WHAT WE ARE LOOKING FOR

Education and Experience:

High school diploma or G.E.D. and some college, preferably in social work or related field

and

Three or more years of experience performing monitoring, security. Administrative work in a social service environment, experience in a culturally diverse environment a plus

Or

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.