Lead Business Analyst / Product Owner

We are looking for aLead Business Analyst to join a global B2B organization undergoing eCommerce transformation and legacy modernization in West-Vlaanderen, Belgium, with a hybrid working model. You will drive production support and enhancement initiatives, leveraging EPAM's expertise and reusable assets to deliver impactful solutions for an established client.

Responsibilities

• Co-lead and develop a team of functional/business analysts: set direction, priorities and quality standards for the team's work
• Build, own and continuously improve business analysis processes and ways of working across the organization
• Act as the primary point of contact between business stakeholders, customers and engineering/delivery teams
• Facilitate discussions, align conflicting viewpoints and drive decisions with senior stakeholders
• Own customer communication and ensure business needs are correctly understood and represented
• Conduct business analysis in the sales and marketing domain with an eCommerce background
• Document business processes, gather and define requirements
• Perform problem definition and root-cause analysis
• Identify improvement opportunities, propose them and drive them through to completion

Requirements

• Very strong soft skills: stakeholder engagement, facilitation, negotiation and consulting
• Proven experience managing or leading a team of business/functional analysts
• Very strong problem-solving skills: able to break down ambiguous, complex problems and drive them to resolution
• Excellent customer communication skills
• Comfortable operating in a constantly changing environment; able to adjust priorities and approach as circumstances shift
• Ownership mindset: sees improvements through from idea to completion, not just identification
• Strong understanding of delivery processes and business workflows in a B2B/eCommerce context
• Experience as a business analyst in the sales and marketing domain, with an eCommerce background
• Understanding of the 2-speed IT model (running stable legacy systems alongside fast-moving modernization tracks)
• Ability to promote, introduce and apply AI in day-to-day work to optimize processes and team efficiency