Lead Administrator (Support &Operations)

About The Job:

• To diagnose and resolve complex technical issues impacting business operations, facilitate root cause analysis, and enhance customer feedback for support operations.

Essential Job Functions:

• Champion ITIL, security, and data privacy practices to deliver high-quality, well-documented solutions while minimizing risks and maximizing customer satisfaction.
• Provide support for complex incidents escalated by analysts, perform root cause analysis, and implement solutions to resolve technical and security issues.
• Contribute to value-added activities such as maintaining a comprehensive knowledge base, mentoring junior analysts, and delivering training programs for new team members.
• Drive positive customer experiences and high CSAT scores through timely, accurate, and secure issue resolution.
• Proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.
• Support DSPM, data security, and data governance initiatives across the organization.
• Assist in coordinating new DSPM use cases, integrations, process improvements, and expansion of data security capabilities.
• Ensure clear communication and alignment between technical teams, security leadership, project/program management, and business stakeholders.
• Maintain project plans, schedules, RAID logs, action trackers, dashboards, and status reports.
• Coordinate multiple workstreams and teams simultaneously to ensure successful project execution.

Qualifications:
Required Skills & Experience

• 3+ years of experience in project coordination, PMO, technology project management, cybersecurity coordination, or a related field.
• Good working knowledge of Data Security Posture Management (DSPM) concepts.
• Understanding of data security concepts including data discovery, data classification, sensitive data identification, data exposure, data access, and data governance.
• Exposure to Cyera, Microsoft Purview, or similar DSPM, data security, or data governance platforms.
• Understanding of how enterprise data is stored and managed across cloud platforms, databases, data warehouses, data lakes, SaaS applications, and other repositories.
• Ability to understand technical discussions involving cybersecurity, cloud, data, IAM, applications, and infrastructure.
• Experience maintaining project plans, schedules, RAID logs, action trackers, dashboards, and status reports.
• Strong stakeholder coordination, communication, follow-up, and organizational skills.
• Ability to coordinate multiple workstreams and teams simultaneously.
• Strong Microsoft 365 skills, particularly Excel, PowerPoint, Teams, and SharePoint.
• Experience with project/work management tools such as Jira, ServiceNow, Azure DevOps, or similar platforms.

Preferred / Nice-to-Have Skills

• Experience coordinating cybersecurity, data security, DSPM, or data governance programs.
• Hands-on or implementation exposure to Cyera DSPM.
• Experience with Microsoft Purview.
• Exposure to Microsoft security technologies such as Microsoft Defender.