Business Banking & Consumer Support Specialist II

Overview:

Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level. 
 

Primary Responsibilities:

-Perform various functions in Repossession and Remarketing operations 
Perform data-entry of various types of information, and from multiple sources (e.g., invoices); receive and verify accuracy of documents 
-Creates payment coupons and G/L tickets fromauction proceeds/insurance payments.Assign matter numbers to case, in preparation for billing/payment.  

-Approve payments.Contact outside vendors (e.g.,Repo agents, Auctions) to gather and/or provide information on accounts. 
-Prepare, send and trackchecks to clients, vendors. 
-Monitor and submit requests to change the status of accounts 
-Prepare ticket work to allocate funds received, to ensure payment of expenses. 
-Adhere to applicable compliance/operational risk controls in accordance with -Company or regulatory standards and policies. 
-Promote an environment that supports belonging and reflects the M&T Bank brand. 
-Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. 
-Complete other related duties as assigned. 
 

Scope of Responsibilities:

This position has potential direct contact withagents/auctions, or other external vendors; mostly email correspondence with other external vendors. 
 

Education and Experience Required:

A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience.

Strong verbal and written communication skills.

Detail oriented.

Proficient PC skills including word processing, spreadsheet and email software.

Education and ExperiencePreferred:

Bachelor’s degree.

Knowledge of M&T Bank systems.

Location