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MD

Law Firm IT Support Analyst

Macpower Digital Assets Edge Private Limited
🇺🇸 United States
On-site
5 days ago
$75,000 – $100,000 / year
  • ServiceNow
  • iOS
  • Citrix
5 days ago
Auto apply with Likeremote
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An Am Law 50 law firm is seeking an IT Analyst to deliver frontline technology support and innovative solutions across the firm. This individual will play a critical role in ensuring seamless technology operations, supporting end users, and contributing to firmwide IT initiatives, while maintaining the highest standards of information security and client service.
Job Location:
  • New York City, NY (10166)
  • Los Angeles, CA (90071)
  • Dallas, TX (75201)
Key Responsibilities:
  • Serve as the first point of contact for IT support requests, delivering timely, high-quality solutions for software, hardware, and networking issues.
  • Support and facilitate meeting technologies, including video conferencing, client presentations, and special events.
  • Provide on-site and remote end-user support, ensuring proper escalation and resolution in coordination with IT teams.
  • Install, configure, and maintain firm-standard software, hardware, and peripherals.
  • Maintain office computers, printers, and IT asset inventory.
  • Manage and track service requests using the firm's ticketing system ( ServiceNow).
  • Support mobile technologies ( iOS, iPadOS) and remote access tools ( Citrix, VPN).
  • Collaborate with firmwide IT groups on planned maintenance, outages, and project deployments.
  • Promote and enforce data security policies and compliance requirements.
  • Participate in IT projects, end-user training, and the adoption of new technologies.
Proficiencies:
  • Strong knowledge of Microsoft Operating Systems, Office Suite, Teams, and ServiceNow.
  • Experience with networking technologies, cabling, and data communication devices.
  • Proficiency with document management systems (iManage/Work 10).
  • Familiarity with remote access tools (Citrix, VPN) and mobile platforms.
  • Understanding of data security best practices and project management fundamentals.
Basic Qualifications
  • Associate's or Bachelor's degree preferred, or equivalent work experience.
  • Minimum 3 years of experience in customer-facing IT support (hardware, software, networking).
  • Minimum 3 years of experience configuring, installing, and maintaining client operating systems and related devices.
  • Minimum 3 years of experience supporting and managing LAN, WAN, and network systems.
  • Prior experience working in a law firm is required.
  • Strong communication, problem-solving, and client-service skills.

Law Firm IT Support Analyst · Macpower Digital Assets Edge Private Limited

Auto apply with Likeremote