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MD

L3 Application Support Lead – P&C Insurance

Macpower Digital Assets Edge Private Limited
🇺🇸 United States
Hybrid
Staff / Principal
5 days ago
$100,000 – $115,000 / year
  • Change Management
  • SQL
  • AWS
  • Azure
  • Agile
  • Devops
5 days ago
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Our client is seeking a highly skilled L3 Application Support Lead to provide advanced technical and functional support for our critical Property & Casualty (P&C) insurance applications. This role is a vital link between business stakeholders and technical teams, ensuring the stability, performance, and compliance of our core insurance systems.
Key Responsibilities:
  • Production Support: Serve as the primary escalation point (L3) for complex, high-severity production incidents. Lead root cause analysis (RCA) and implement permanent resolutions.
  • System Integrity: Support core P&C platforms, including Policy Administration, Claims, Billing, Rating, and Underwriting.
  • Incident & Change Management: Actively participate in incident, problem, and change management processes; assist development teams with deployments and post-release validation.
  • Data & Technical Analysis: Utilize advanced SQL skills to investigate data integrity and transactional issues. Analyze logs, batch jobs, APIs, and third-party integrations to identify performance bottlenecks.
  • Collaboration: Partner with L1/L2 teams to facilitate knowledge transfer. Work with business stakeholders to understand workflows, rules, and regulatory constraints.
  • Compliance & Documentation: Ensure all system changes meet regulatory, audit, and data security standards. Maintain and update support documentation, runbooks, and knowledge base articles.
  • Batch Operations: Support critical business cycles, including nightly processing, renewals, and high-volume transactions.
Minimum Qualifications:
  • Education: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).
  • Experience: 7–10+ years of total IT experience, with at least 3–5 years specifically in L3 application support.
  • SQL Proficiency: 3+ years of hands-on SQL experience for complex data analysis and troubleshooting.
  • Domain Expertise: Strong understanding of P&C insurance processes, including policy, billing, claims, underwriting, and rating.
Preferred Qualifications:
  • Platform Expertise: Experience with industry-standard platforms such as Insurity, Guidewire (PolicyCenter, ClaimCenter, BillingCenter), or Duck Creek.
  • Cloud & Environment: Exposure to cloud platforms (AWS, Azure) and experience working within Agile/DevOps frameworks.

L3 Application Support Lead – P&C Insurance · Macpower Digital Assets Edge Private Limited

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