NC
L2 Technical support
NR Consulting - India
- 🇮🇳 India
- On-site
- 4 hours ago
- Incident Management
4 hours ago
Not enough detail in this posting to match
Location: Chennai
Exp: 6+ Yrs
Job Description:
•  Work as 1st and 2nd level support for internal applications
•  Responsible for testing and release to production
•  Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
•  Maintain good working relationships with appropriate internal and external DHL customers
•  Provide technical support to users of business applications, using standard ITS processes and procedures
•  Provide verbal and written technical reports to specialists on aspects of system status.
•  Provide technical reports to users and managers.
•  Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence
•  Investigate problems and other requests for support and determines appropriate actions
•  Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems.
L2 Technical support · NR Consulting - India