ES
L1.5 ShopFloor Support
Epsilon Solutions LTD
Location not stated
1 week ago
- ServiceNow
1 week ago
Not enough detail in this posting to match
Term: Full Time
Location: Mirabel, QC (5-days onsite)
Must have Technical Skills:
• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
• Stakeholder management, share regular updates and assist in preparing operational reports
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Adhere to shift rotation plan and Operating model
• Interaction with SME's on functional issues
• Coordinate communications between suppliers, and business stakeholders for their particular area
• Tracks and report progress to stakeholders
• Working experience in "ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
•Shift timings : Monday to Friday: Morning 7:00 am 7:00 pm( 8 hours job, ROTA will be available)
• On-Call support beyond Office hours(rarely needed)
• Extended Shift timings and Weekend working based on customer requirements
• Working with Manufacturing Customer will be an added advantage
• Fluent in French language
Roles and Responsibilities:
• Day to day incident monitoring and resolution (Service Now preferred)
• Interaction with client (IT & Business users) on functional issues
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Adhere to shift rotation plan and Operating model
• Interaction with SME's on functional issues
• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
• Tracks and report progress to stakeholders
• Willing to work in shifts(between 7am to 7pm), this is mandatory
• Flexible
• Excellent communication skills
• Continuous learning attitude
• Team worker
• Meticulous
L1.5 ShopFloor Support · Epsilon Solutions LTD