Knowledge Manager :: Raleigh, NC (Hybrid)

Knowledge Manager

Location: Raleigh, NC (Hybrid)

Duration: 4 Months

Seeking for a Knowledge Manager to enhance enterprise knowledge assets, improving service delivery and operational efficiency across state agencies. This role involves collecting, analyzing, organizing, and disseminating critical information for IT operations.

Responsibilities:

• Develop a long-term knowledge management roadmap aligned with strategic goals.
• Build partnerships to source and validate authoritative information.
• Monitor IT industry trends and advise leadership on emerging knowledge needs.
• Implement collaborative platforms to support knowledge sharing.
• Design plans to capture, preserve, and transition legacy knowledge.
• Create and enforce policies for the use and access of knowledge assets.
• Participate in the evaluation and implementation of KM technologies.
• Integrate knowledge resources with various platforms and solutions.
• Leverage knowledge assets for staff education and training.
• Maintain accurate, well-structured content in collaboration with stakeholders.
• Promote a culture of collaboration and shared learning.

Position Requirements:

Formal Education & Certification:

• Degree in Library and Information Science, Knowledge Management, or related field preferred; or equivalent experience.
• Relevant certifications such as Knowledge-Centered Service (KCS), ITIL, or KM specialty certifications preferred.

Knowledge & Experience:

• Advanced skills in research, information analysis, and validation using various methods.
• Experience developing taxonomies and content classification strategies.
• Hands-on experience integrating knowledge frameworks with various platforms.
• Strong customer service orientation and public-sector service delivery familiarity.
• Experience with enterprise content database integration.
• Knowledge of archiving, cataloging, and retention methodologies.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Ability to gather requirements and deliver solutions aligned with organizational needs.
• Understanding of project management fundamentals.
• Knowledge of applicable state and federal data, privacy, and copyright regulations.