Knowledge Management Systems Engineer, Intern

Key Responsibilities

• Access and operate Management Information Systems on government furnished property while complying with Unclassified / CUI / Classified security controls
• Collaborate with industry partners, team members, and clients on functional consulting matters to modernize SharePoint and M365 workloads
• Perform client IT service request fulfillment, using unified communication technologies such as Teams Chat, Channels, and modern conferencing tools between the hours of 0800–1800 EST
• Draft and publish Standard Operating Procedures (SOP), TTPs, User Manuals, Business Processes using BPMN, and Technical Reports on Business Improvement
• Design Entity Relationship Diagrams and Metadata Models for Data Governance
• Implement SharePoint and M365 group-based policies and troubleshoot access control or permission issues with users
• Build customized and integrated Power Apps and Microsoft Forms for collecting, transforming, analyzing, and reporting client data
• Perform Root Cause Analysis (RCA) and ITIL-based issue management on Knowledge Management Systems infrastructure using Ticket Management Systems (TMS) like Jira, ServiceNow, and custom SharePoint apps
• Support a knowledgebase for an enterprise Voice-over-Internet-Protocol (VoIP) MSP using Microsoft Modern Work and Business Apps solutions
• Write and update technical documents as requested
• Help maintain availability of multiple SharePoint Sites, Document Libraries, Lists, and Pages for the client workforce
• Support Unit Testing and deployment of Power Automate Workflows with third-party connectors and approved Microsoft Dataverse integrations
• Assist in extracting, transforming, and loading datasets for analysis with Power BI and SQL
• Contribute to a weekly activity report for tracking performance

Required Qualifications

• Currently enrolled in an undergraduate or graduate program (B.S., M.S., or equivalent) in Computer Science, Data Science, Software Engineering, Information Systems, Cybersecurity, or a related technical field
• Proficiency in Power Automate, Power BI, Power Apps, Dynamics 365, SharePoint Online, Excel, Word
• Coursework or project experience with data analysis, data cleaning, and structured query workflows (Power BI, Power Query Editor, or equivalent)
• Familiarity with schematics and diagraming, SDLC, and Business Process Model Notation
• Strong analytical and written communication skills; ability to document methods and findings clearly for a technical audience
• Ability to work independently, manage deliverable timelines, and communicate progress proactively in a small-team environment
• U.S. Citizenship required (DoD/DoW facility clearance environment; DoD/DoW clearance required (Secret or above))

Preferred Qualifications

• Prior coursework, capstone project, or lab experience touching government, defense, or regulated healthcare IT environments
• Exposure to change management processes and solution implementation
• Experience demonstrating or training users on new tools or systems
• Experience with custom SharePoint JSON formatting