Key Accounts Manager Global Grade 13

Key Outputs

• Accountable for a portfolio of key accounts.

• Achieves assigned account objectives.

• Establishes and maintains strong, long-term customer relationships.

• Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet customer needs.

• Handles complaints and problems in a timely and effective manner with the support from Account Managers.

• Meets account performance objectives and customer expectations.

• Growth in new and potentially significant customers.

• Achieves account performance metrics

• Relevant reporting

Qualification, Experience and Competencies

• Qualification in Sales, Business Administration or relevant field e.g. Marketing or Engineering

• Some technical qualifications will be advantageous, although not mandatory.

• At least 5 years’ experience in mining, construction or energy and transportation environment

• Proven work experience as a key account manager.

• Solid sales experience in B2B environment.

• Hands-on experience with CRM software and account management systems.

• Understanding of the commercial aspects of the business

• Understanding of the internal functions of the business

• Minimum required competencies

• Mechanical reasoning (L3)

• Business and financial acumen (L3)

• Customer responsiveness (L2)

• Influence and negotiating (L3)

• Practical execution management (planning organising and monitoring) (L3)

• Applied business numeracy (L3)

• Problem solving (L3)

• Communication (including presentation) (L2)

• Drive, Energy and Initiative (results focus) (L3)

• Availability to travel as needed.

• Computer literate (MS Office) (L2), SAP will be an advantage.