Key Account Manager

Key Account Manager, Infectious Diseases

Location: South London, United Kingdom
Department: Commercial / Sales
Job Type: Permanent
Reports to: Sales Lead

Join us and make a difference when it matters most!

At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We continuously challenge ourselves to deliver more for patients, healthcare professionals, our partners, and our employees. Through innovation, collaboration, and a patient-centric approach, we are committed to improving healthcare outcomes and ensuring access to high-quality treatments.

Role Summary

As a Key Account Manager within the Infectious Diseases therapy area, you will play a critical role in driving the uptake of Mundipharma products across a designated geographical territory. This position focuses on developing strategic partnerships with NHS stakeholders, healthcare professionals, commissioners, and key opinion leaders to support the successful adoption and growth of promoted brands, including recently launched specialist products.

Through environmental analysis, project management, omni-channel engagement, and strategic account planning, you will align Mundipharma's value propositions with the clinical, operational, and financial priorities of target accounts to achieve sustainable sales growth and improved patient outcomes.

This is a field-based role requiring regular travel across South London and engagement with key stakeholders within secondary and specialist care settings.

Role and Responsibilities

Sales Performance & Business Growth

• Deliver sales targets and business objectives across the designated territory.
• Drive product uptake and revenue growth by implementing effective account strategies.
• Identify and capitalize on opportunities to expand market share within key accounts.
• Monitor performance against objectives and implement corrective actions where required.

Strategic Account Management

• Develop, implement, and maintain high-quality account plans focused on delivering locally relevant and impactful tactics.
• Utilize prescribing data, market intelligence, and customer insights to inform strategic and tactical planning.
• Adapt account plans in response to changes in local healthcare environments, commissioning structures, and prescribing practices.
• Align Mundipharma's value propositions with customer priorities to maximize commercial outcomes and patient benefit.

Customer & Stakeholder Engagement

• Strengthen omni-channel engagement with key stakeholders across specialist care, medicines optimization teams, and local commissioning groups.
• Build trusted relationships with healthcare professionals, decision-makers, and key influencers.
• Capture and utilize customer insights regarding preferred communication channels and content to enhance future engagement.
• Deliver compelling value-based discussions tailored to customer needs and healthcare priorities.

Partnership Development

• Build, develop, and maintain strategic partnerships with defined customer groups and key opinion leaders within Infectious Diseases and related therapy areas.
• Collaborate with stakeholders involved in prescribing, commissioning, and healthcare pathway development.
• Support initiatives that improve patient care, service delivery, and healthcare outcomes.
• Identify opportunities for collaborative projects that provide value to healthcare organizations and patients.

Market Analysis & Insight Generation

• Conduct ongoing environmental analysis to identify market opportunities and challenges.
• Monitor healthcare policy developments, competitor activities, and market trends impacting the territory.
• Generate actionable insights to support account planning and business decision-making.
• Leverage available data sources to optimize customer engagement and territory performance.

Cross-Functional Collaboration

• Collaborate proactively with the Customer Engagement Execution Lead UK and cross-functional teams.
• Share customer insights and market intelligence to support broader business objectives.
• Work closely with colleagues across Commercial, Medical, Market Access, and Marketing functions.
• Identify and address challenges while maximizing opportunities to accelerate product growth.

Compliance & Governance

• Ensure all customer interactions and business activities comply with company policies, industry regulations, and NHS requirements.
• Maintain the highest standards of ethics, integrity, and professionalism.
• Accurately document customer engagements, business activities, and performance outcomes.
• Demonstrate full compliance with all governance, legal, and regulatory standards.

Qualifications

Education

• ABPI qualification required.
• Degree-level education in Life Sciences, Healthcare, Business, or a related discipline preferred.

Experience

• Proven pharmaceutical sales and key account management experience.
• Demonstrated success in managing key accounts and building long-term customer partnerships.
• Experience within Secondary Care and Specialist Care environments.
• Strong experience working with large NHS hospitals and complex healthcare systems.
• Track record of influencing multiple stakeholders and delivering commercial objectives.
• Experience supporting the successful adoption of specialist pharmaceutical products.

Knowledge and Skills

• Strong understanding of the NHS, hospital environments, and healthcare decision-making processes.
• Knowledge of market access strategies and healthcare commissioning pathways.
• Experience developing and implementing strategic account plans.
• Ability to navigate complex hospital stakeholder networks.
• Strong influencing, negotiation, presentation, and communication skills.
• Excellent relationship-building and stakeholder management capabilities.
• Strong analytical skills with the ability to interpret data and customer insights.
• Experience utilizing Budget Impact Models and developing value propositions is desirable.
• Results-oriented mindset with strong accountability and resilience.
• Ability to work independently while collaborating effectively across multifunctional teams.
• Excellent listening, written communication, and verbal communication skills.

What We Offer in Return

• Flexible benefits package.
• Opportunities for continuous learning and professional development.
• Collaborative, inclusive, and supportive work environment.
• Career growth opportunities within a global healthcare organization.
• Opportunity to positively impact patients and healthcare outcomes.

Diversity and Inclusion

At Mundipharma, building an inclusive environment where people can thrive, grow, and achieve their full potential is a priority. We believe diversity strengthens our organization and enhances our ability to deliver positive outcomes for customers, patients, and communities.

About Mundipharma

Mundipharma is a global healthcare company with operations across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. The company is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease, Consumer Healthcare, and other serious disease areas.

Guided by our principles of Integrity and Patient-Centricity, we strive to improve lives through innovation, collaboration, and scientific excellence.

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