Key Account Management (SM/ AD)

Role: Key Account Management (SM/ AD)
Experience: 10+ Years.
Location: Bangalore, India.
Report to: VP-Sales.

Roles and Responsibilities

• Grow revenue in the accounts to meet clearly established top line targets while continuing to diversify the products & services being delivered

• Establish relationships with key decision makers and ensure that existing clients are highly satisfied

• Interact with leadership team on the IT & business side of the client and be viewed as a trusted advisor to the client

• Protect, enhance and grow business with the client including managing new business development & account management

• Ensure that program managers are leading profitable and efficient programs with strong customer satisfaction

Skills Required

• Proven customer-facing skills in a truly multi-cultural environment

• Build high stakes in a competitive multi-vendor situation (both product & services), dominated by larger & niche players alike, and deliver outcomes

• Ability to strategize, build business cases and present Incture PoV on various topics at the first level before relevant experts are engaged

• Has a good appreciation of CPGR value chain, Cloud Platforms, Data/Analytics and the components

• Strong knowledge of IT/product delivery systems & methodologies. Eg. Agile, CI/CD, AMS, Product lifecycle, emerging capabilities etc.

• Comfortable to provide a Level 1 escalation handling support to the delivery team

• Eye for details for business problems & opportunities preferably with CPGR background

• Experience in closing deals in the range of $250K - $3M

• Extensive experience in scaling client accounts, building referenceable client relationships and delivering IT solutions