Junior Noc Engineer

Junior NOC Engineer 

Location: Dhaka, Bangladesh (Hybrid)  
Reports To: NOC Manager

About Ding

Ding is the world’s leading universal top-up service. Founded in 2006, born from seeing something that wasn’t there. More than 80% of the world’s 5 billion mobile phones are now prepaid – and growing. We believe mobile phones can change lives and we want to improve people’s lives by helping those with less gain access to more.

Ding is headquartered in Dublin, Ireland, and has employees working across the world!

We are proud of our culturally diverse team of more than 200 employees, all with unique personalities who support our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.

We're always on the lookout for talented people who embody our core values:

• We are here to make a difference
• We are Thinkers, Linkers & Doers
• We imagine boldly and build fast
• We win together
  

What we need you to Do:

• Monitor applications, production transactions, operator performance, payment services, and system alerts on a 24/7 basis.
• Detect service degradation, outages, transaction failures, and security or fraud-related anomalies.
• Perform initial troubleshooting and escalate incidents to the relevant internal team, supplier, or operator within defined SLAs.
• Monitor 900+operators and take prompt action to minimize customer and business impact.
• Switch transaction traffic to approved backup suppliers when required and authorized.
• Raise and follow up on technical issues with operators, partners, suppliers, and internal support teams.
• Communicate clear incident updates through Slack, email, tickets, and incident-management channels.
• Support major production incident management, including stakeholder communication and technical bridge calls.
• Monitor fraud alerts, API errors, security events, and suspicious transaction patterns; escalate them to the appropriate teams.
• Maintain accurate incident records, shift handovers, troubleshooting notes, and operational reports.
• Participate in knowledge sharing, training, process improvement, and shift coverage as required.
• Willingness to work rotational shifts, including nights, weekends, and public holidays.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Basic understanding of networking, APIs, web applications, databases, and system monitoring.
• Familiarity with incident management, ticketing tools, and production support is preferred.
• Strong analytical and troubleshooting skills.
• Ability to work calmly and effectively during high-priority incidents.
• Clear written and verbal communication skills in English.
• Ability to work rotational shifts, including nights, weekends, and public holidays.
• Experience with monitoring tools, such as Datadog, Kibana, Cloudflare, SolarWinds, or similar platforms, is an advantage.

Key Competencies

• Ownership and accountability
• Problem-solving mindset
• Team collaboration
• Customer and business focus
• Ability to work under pressure
• Continuous learning and technical curiosity

Life at Ding:

At Ding, we are striving to grow and nurture a culture that is inclusive, global, and equitable but most of all fun!  In addition, to your basic salary and bonus there are many benefits also available across Ding. Some are recent additions; some have been enhanced and others have been there all along!

• YOLO days & Dingiversary Leave: Additional holidays the year of your 4th/7th/10th/13th Anniversary)
• Insurance Coverage
• Wellness Programme: With monthly events, both virtual and in-person

Our aim is to build and run the safest, simplest, most effective and convenient top-up technology, in partnership with the best operators and platforms. Now more than ever we realize the importance of keeping in touch and here at Ding we believe a little goes a long way.

Ding’s recruitment privacy notice is available at https://www.ding.com/recruitment-privacy-notice