Junior Network Support Specialist

We are looking for aJunior Network Support Specialist to join our IT team and provide day-to-day technical and network-related support.

This role is designed for an early-career IT professional withfoundational networking knowledge, preferably with exposure toAruba and Cisco technologies.

The position focuses onnetwork support and troubleshooting, not on network design or architecture.

Key Responsibilities:

• Provide first- and second-line support for network and connectivity-related issues

• Assist with troubleshooting LAN, WAN, and Wi-Fi connectivity problems

• Perform basic configuration and support of network devices under supervision

• Support Aruba and Cisco network environments (switches, access points, routers)

• Monitor network performance and report issues to senior engineers

• Escalate complex or critical network incidents appropriately

• Maintain accurate documentation of incidents, resolutions, and procedures

• Follow security policies and IT best practices

Required Skills & Qualifications:

• Junior-level understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)

• Basic knowledge of wired and wireless network troubleshooting

• Familiarity with enterprise IT environments

• Ability to follow technical procedures and documentation

• Strong communication skills and a customer-support mindset

Preferred (Nice to Have):

• Exposure toAruba and/orCisco networking equipment

• CCNA,CompTIA Network+, or similar certifications (advantage, not mandatory)

• Experience with IT ticketing systems and monitoring tools

• Basic awareness of network security concepts

What We Offer:

• Entry-level opportunity to build hands-on networking experience

• Mentorship and learning opportunities with senior network and IT staff

• Exposure to enterprise networking technologies

• Competitive compensation based on experience