Junior IT Support Analyst

Job Description

Role:Junior IT Support Analyst
Contract: Permanent
Location:Islington, London
Recruitment Partner: Kershia Broughton

What you'll be doing:

As a Junior IT Support Analyst, you will play a crucial role in providing front-line IT support to the Boots Online Doctor Team. Your expertise will help manage 1st and 2nd line technical issues, ensuring that our healthcare platform operates smoothly. You will also facilitate new joiner inductions and oversee device management tasks, making a significant impact on the efficiency of our IT operations.

Key responsibilities:

• Manage 1st and 2nd line technical issues.
• Provide support through our IT Support channel and handle incidents raised.
• Conduct new laptop builds, account creation, and inductions for new joiners.
• Oversee laptop device refresh schedules.
• Process leaver requests and offboarding procedures.
• Maintain effective communication with end users and stakeholders.

What you'll need to have (our must-haves):

• Experience working in an IT environment.
• Strong technical troubleshooting skills.
• Excellent non-technical communication skills.
• Resilience in facing challenges and supporting team members.
• Ability to document issues and resolutions effectively.
• Happy to work on-call (paid) on a rota basis across the team. 

It would be great if you also have:

• Previous Helpdesk experience (advantageous but not essential).
• Familiarity with Apple or Windows devices.
• Experience with core applications such as Okta, Jamf, Atlassian, and Google Suite (training will be provided).
• A desire to learn new skills and grow within the role.

Where your brilliance can take you:

At Boots, we believe in nurturing talent and providing opportunities for growth. As a Junior IT Support Analyst, you will have the chance to develop your skills in a supportive environment, with pathways to advance into more senior IT roles or specialised areas within our technology team. Your contributions will not only enhance your career but also help shape the future of healthcare technology at Boots.

Rewards designed for you:

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us:

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.
Be brilliant with Boots.

• Level: Level 7
• Business area: Support Office
• Function: Healthcare - Support Office
• Keywords: IT Support, Engineer
• Hours per week: 37.5
• Shift Pattern to display to candidates (displayed externally). Please select one:: Weekdays
• Latitude,longitude 1: 51.53591598629902, -0.10516631534551865
• Airport: No
• No7 Careers: No
• Company: Non Stores
• Division: 16 - United Kingdom
• Should this vacancy be excluded from being posted onto the Boots.jobs career site?: No
• Area: 167 - City and East End
• Job Code: FAE_10107 Analyst Level 7
• Store: Islington (Boots Online Doctor)
• Req Posted Date: 26-Oct-2026