Junior Claims Handler

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

About us

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

 The role will initially combine claims administration and claims handling responsibilities, providing an excellent opportunity to build a strong foundation within the insurance industry. We are looking for individuals who are keen to learn about a variety of insurance lines and enjoy working in an international environment across various countries. Over time, the successful candidate will have the opportunity to develop into a full Claims Handler, supporting and representing our Eastern European claims operations. This is a role with significant scope for professional development and long-term career growth.

Key Responsibilities

Claims Processing Support

• Assist in the intake and processing of new claims, ensuring all required documentation is collected and accurately recorded
• Enter claim information into the claims management system and update records as necessary
• Register payments and reserves

Claims Management

• Handle straightforward all lines claims from notification to settlement.
• Gather and review claim documentation and supporting evidence.
• Assess coverage and liability within delegated authority limits.
• Appoint and manage external experts, surveyors and adjusters where required.
• Ensure accurate claim reserves are established and maintained.
• Negotiate settlements within delegated authority levels.
• Maintain claims files and systems in accordance with internal procedures.

Customer & Broker Service

• Provide timely communication to brokers, insureds and internal stakeholders.
• Manage customer expectations throughout the claims lifecycle.
• Support positive customer outcomes while balancing policy and business requirements.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

Experience

• Previous experience in a similar role;
• Local claims knowledge.

Skills

• Excellent numeracy skills;
• Bi-lingual (English & Slovakian); and preferable also Polish
• Ability to communicate, both in a written and verbal format.

Systems & I.T

• MS Office - Excel, Word, PowerPoint and Outlook;
• Eclipse;
• DOCOsoft. 

Education

• University graduate

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.