Junior Business Desk Coordinator - Sales Operations & MPD

Junior Business Desk Coordinator - Sales Operations & MPD (Microsoft Partner Desk) Support

Location: Belgrade Office (Hybrid)

Department: Business Desk

Reports to:Business Desk Team Lead

About the Role

The Business Desk Coordinator plays a key role in supporting sa.global's Sales Operations and Microsoft Partner Development (MPD) functions across Northern and Central Europe, WENA and India.

This role is designed to strengthen operational capacity, improve data quality, support commercial governance processes and build resilience across the Business Desk team. Initially, the role will focus primarily on Sales Operations activities, with structured cross-training into selected MPD processes to provide broader team support and succession cover.

The successful candidate will develop strong knowledge of sales governance, contract administration, Microsoft partner programmes and commercial operations while working closely with regional sales teams, delivery teams, finance and leadership.

The role reports to Aleksa Petrovic, who leads the global Business Desk function from Serbia.

Key Responsibilities

Sales Operations Support (80%)

Support day-to-day commercial and operational activities across Northern and Central Europe, WENA and India, including:

·       Maintaining CRM and Customer Engagement (CE) opportunity records.

·       Supporting pipeline hygiene and data quality initiatives.

·       Reviewing and correcting opportunity, account and customer data.

·       Coordinating won-opportunity closure activities.

·       Reconciling contract information against CRM records.

·       Supporting active account reviews and ownership remediation.

·       Identifying and assisting with duplicate account resolution.

·       Performing legal entity, country and customer master data checks.

·       Supporting Finance & Operations customer naming alignment.

·       Creating and maintaining approved contract templates.

·       Coordinating internal commercial, legal and delegated authority reviews.

·       Maintaining Deal Tracker records and governance documentation.

·       Administering DocuSign signature workflows.

·       Filing and maintaining executed agreements.

·       Communicating status updates to key stakeholders.

·       Supporting Sales-to-Delivery handovers.

·       Supporting Finance handovers and project setup activities.

·       Preparing change request documentation and supporting review processes.

·       Coordinating CRM opportunities related to contract amendments.

·       Producing clean contract packs and final documentation.

·       Supporting Microsoft CPoR and incentive administration activities where required.

MPD Support & Cross-Training (20%)

Following successful onboarding, the role will gradually take ownership of agreed repeatable MPD activities, including:

·       Managing first-line mailbox triage and request tracking.

·       Supporting Microsoft programme renewals and designation administration.

·       Maintaining partner benefit records and documentation.

·       Updating and maintaining licensing guidance documentation.

·       Supporting pricing tools, rate cards and template version control.

·       Assisting with incentive and licensing administration under documented procedures.

·       Preparing routine reports and management information packs.

·       Providing holiday and absence cover for defined operational processes.

Complex licensing interpretation, Microsoft escalations and commercial exception management will remain with senior MPD specialists until competency has been formally demonstrated.

Continuous Improvement Responsibilities

·       Identify opportunities to improve Business Desk processes.

·       Support CRM and data remediation initiatives.

·       Contribute to process documentation and knowledge-sharing activities.

·       Assist with preparation for future automation and AI-enabled processes.

·       Support implementation of standard operating procedures and governance controls.

·       Help improve reporting accuracy and forecast confidence through high-quality data management.

Skills and Experience

Essential

·       Strong attention to detail and commitment to data accuracy.

·       Excellent organisational and administrative skills.

·       Strong written and verbal English communication skills.

·       Ability to manage multiple priorities and meet deadlines.

·       Confident working with spreadsheets, business systems and documentation.

·       Strong problem-solving and analytical skills.

·       Ability to work effectively across international teams and time zones.

Desirable

·       Experience using Microsoft Dynamics 365 Customer Engagement (CE) or a comparable CRM platform.

·       Experience supporting contract administration or commercial processes.

·       Understanding of Microsoft partner programmes or licensing.

·       Experience with DocuSign or electronic signature platforms.

·       Experience in a professional services or technology organisation.

·       Exposure to process improvement, automation or AI-enabled workflows.

Key Performance Indicators

Sales Operations

·       CRM data quality maintained at agreed standards.

·       Opportunities closed and reconciled within SLA.

·       Contract governance activities completed accurately and on time.

·       Deal Tracker and documentation maintained with minimal errors.

·       Sales-to-Delivery and Finance handovers completed within agreed timelines.

MPD

·       Mailbox requests triaged within SLA.

·       Partner programme administration completed on schedule.

·       Reports and information packs delivered accurately and on time.

·       Successful completion of agreed MPD training milestones.

Business Contribution

·       Reduction in Sales Operations backlog.

·       Improved response times to internal stakeholders.

·       Increased cross-functional coverage and resilience.

·       Documented process improvements implemented annually.

·       Successful assumption of additional responsibilities as automation matures.

What Success Looks Like

Within the first 12 months, the successful candidate will:

·       Become the primary operational support resource for designated regions.

·       Contribute to reducing Customer Engagement data-quality backlogs.

·       Deliver consistent contract, DocuSign, opportunity closure and handover administration.

·       Establish competency in agreed MPD processes.

·       Increase Business Desk resilience through effective cross-training.

·       Enable Business Desk leadership to focus on strategic commercial, licensing and capability initiatives.

·       Support the transition from manual administration towards automation, exception management and data governance.

Career Development

This role offers an excellent opportunity to develop expertise in:

·       Sales Operations

·       Commercial Governance

·       Microsoft Partner Programme

·       Licensing Administration

·       Contract Management

·       CRM Data Governance

·       Process Improvement

·       AI and Automation Readiness

The role provides a pathway into specialist Business Operations, Sales Operations, Commercial Operations, Partner Management or Business Desk leadership positions.

Benefits

·       Competitive salary and annual bonus

·       24 days of annual leave

·       Private health insurance

·       Fitness activities

·       Support for your professional development through internal knowledge sharing, paid training and

certifications, and conferences

·       Opportunities to work with experienced professionals from different sectors and countries

·       Hybrid working model combining remote and office-based work

·       Office in the heart of New Belgrade

·       Snacks, fruits, sweets, and coffee at the office

·       Team events: company parties, after-hours gatherings, board games, and team building