Field Service Engineer

Job purpose

Provide direct onsiteand remote customer service to include installation, warranty, courtesy and/or paid service for Juki America customers.

Duties and responsibilities

·      Work with the Regional Service Manager to provide an accurate paid service quotation upon request from customer.

·      Provide area warranty and courtesy visit service support to customers.

·      Install and service Juki America machines in local service area primarily, and outside area as assigned by Regional Service Manager.

·      Recondition and refurbish used machinery for resale.

·      Provide technical support for trade shows and equipment demonstrations as required.

·      Coordinate with Operations department to order parts required for service visits and for parts return and warranty issues via the RMA coordinator.

·      Work with Regional Service Manager to obtain information from agencies outside of Juki America to find solutions to service issues.

·      Provide installation training for customers.

·      Complete and file appropriate paperwork such as Field Service Reports, Post Installation Checklists, Return Material Claim Notices, Technical Assistance Claim Notices, etc. in accordance with company policies and practices.

·      Assist others in the development of technical documentation such as training material and service bulletins.

·      Work to ensure that customers are delighted with Juki America machines and services.

·      Attend machine training courses for new equipment as needed.

Qualifications

·      3 years previous technical training and experience with electro-mechanical equipment is required.

·      Formal schooling and certification from a technical college, military school or other accredited institution or engineering or technical subject matter is desirable.

·      Able to maintain, create and focus on documentation, detail, and records.

·      Proficiency with Microsoft Word and Excel.

·      Professional communication skills and data organization experience.

Working Conditions

Travel is required and is estimated at 65%. Position location varies.