Shift Manager

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Role:-Shift Manager

Description

·At least 2 or more years of experience in providing application support with 2 or more years of management experience with ITIL process and project and people management

·Exposure to banking industry is a plus

·Understanding the SDLC promotion cycle is a necessity

·Dynamic individual with thirst to learn

·Work requires strong teamwork in order to complete tasks efficiently

·Ability to manage multiple teams and motivate them to meet SLA

·Able to work in shift rotation to support the business 24 X 7.

·Experience in ITIL concepts and best practices

·Incident Management and Reporting

·Event Management and Logistics Planning

·Recovery coordinator for involving the right parties and recording of chronological events

·Point of escalation for support staff or management

·Review all daily activities and ensure completion of shift duties for each team and proper handover

All your information will be kept confidential according to EEO guidelines.