Senior Business Process Consultant

What You'll Do:

• Analyze business processes and operational workflows across OCIO divisions and field operations to identify opportunities where AI can improve efficiency, decision-making, automation, and mission outcomes

• Identify, document, and prioritize AI use cases through stakeholder interviews, workshop facilitation, and operational analysis; build and maintain comprehensive AI Use Case Repository

• Translate business needs into prioritized AI use cases, requirements, and measurable outcomes to inform the AI Strategy, 3-Year Roadmap, and AI Team priorities

• Develop business cases for AI initiatives quantifying expected benefits, resource requirements, implementation timelines, and success metrics

• Support AI-PMO operations by providing business analysis, stakeholder engagement, and change management expertise for AI initiatives
-Document as-is and to-be process maps, create business cases, and define KPIs to track AI implementation and transformation outcomes

• Support organizational change management activities including impact assessments, readiness evaluations, and adoption planning for AI and technology transformation initiatives
-Facilitate cross-functional engagement with Cyber, Infrastructure, Mission Delivery, Business Support, and field stakeholders to ensure AI initiatives align with mission priorities

• Facilitate workshops, design thinking sessions, AI ideation sessions, and collaborative problem-solving activities

• Create communications materials, training content, and knowledge transfer assets supporting AI adoption; incorporate user feedback and lessons learned into playbooks

• Support AI governance activities by documenting AI use case approval processes, decision criteria, and prioritization frameworks

What You've Done:

• Master’s degree + 7 years of experience in business process consulting, business analysis, or organizational change management; equivalencies considered (16 years of experience with no degree, AA + 12 years' experience, BA/BS + 10 years) 
• Ability to obtain a Public Trust clearance
• Demonstrated expertise in business process analysis, process improvement methodologies (Lean, Six Sigma), and workflow optimization 
• Proven experience translating business requirements into technology solutions and use cases 
• Strong change management capabilities with experience developing and executing change strategies  
• Experience facilitating workshops and engaging diverse stakeholders to identify improvement opportunities 
• Excellent facilitation, communication, and stakeholder management skills * Ability to document complex processes and requirements in clear, actionable formats 
Desired 
• Professional certifications (CBAP, Lean Six Sigma, PMP)  
• Experience supporting federal government or DHS transformation initiatives 
• Familiarity with AI/ML technologies and how they enable business process automation 
• Experience identifying and documenting AI use cases in enterprise or government environments 
• Experience with Agile business analysis techniques and user story development  
• Prior experience in law enforcement, protective services, or national security environments 
• Knowledge of AI ethics, responsible AI principles, and federal AI guidance

What We Offer:

• 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed  
• Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)  
• Group Term Life, Short-Term Disability, Long-Term Disability  
• Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness  
• Participation in the Discretionary Time Off (DTO) Program  
• 11 Paid Holidays Annuall