Service Desk Analyst

Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.

Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

Active Directory-Admin Experience is required

• • Adding new users/computers
  • Passwords
  • Deleting users from AD
  • New hire account set up and de-provisioning experience.
  •  

  Office 365 Experience- Admin Experience is required

  • • Working knowledge with Teams, One Drive and Share point
    • Should know how to assign the license and recapture licenses

    Setting up new printers/peripherals

    • • Installation/set up
      • • Trouble shoot any issue.
        • Experience with Print Server

        Setting up/troubleshoot Hardware

        Experience with installing Software

        Experience with 2 factor Authentication, preferably Okta

        • • Setting up
          • Resetting Password

          VPN/Wi-Fi

          Setting up VPN/ Wi-Fi

          • • Trouble shoot VPN/Wi-Fi issues
            •  

            Experience with ServiceDesk, preferably Jira

            • • Open/modify/close Service requests.

Soft Skills

Multitasking

• • Work well under pressure.
  • Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy