Technical Account Manager Entreprise

Scaleway

🇫🇷 France

Hybrid

Manager or above

6 months ago

AI
FinOps
Kubernetes
Terraform
Linux

6 months ago

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OUR STORY: 🇪🇺Join Scaleway and shape the sovereign cloud of tomorrow !Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. 📍 Our offices are located inParis, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.
WHY WE NEED YOU ? Our growth is driving us to strengthen ourEnterprise Customer Engineering team to support the expansion of our Enterprise segment and ensure the highest level of technical service for our strategic clients.Your mission will beto ensure the technical success and operational delivery of our Enterprise customers in order tomaximize their adoption of Scaleway’s platform while building long-term trusted relationships. YOUR FUTURE TEAMWe work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.You will be part of ateam of 4 Technical Account Managers, managing portfolios of strategic Enterprise customers. Each TAM acts as theprimary technical partner for their clients, ensuring successful adoption of Scaleway services while orchestrating collaboration with internal teams.The team works closely with many departments across Scaleway, includingSupport, Engineering, Product, Sales, and Customer Success, to deliver high-quality service and ensure alignment between customer needs and our platform evolution.As the Enterprise segment continues to grow, the team will expand to6–7 members by the second half of 2026, supporting an increasing number of strategic accounts across industries such asCAC40 companies, scale-ups, and public sector organizations requiring sovereign cloud infrastructure. YOUR DAILY ROUTINE- Act as thetechnical trusted advisor for a portfolio of Enterprise customers- Coordinate internally withsupport, engineering, and product teams to ensure successful project delivery- Support clients indesigning and optimizing their cloud architectures on the Scaleway platform- Drivetechnical adoption of Scaleway services and ensure customers leverage the platform effectively- Lead or co-hostQuarterly Service Reviews (QSRs) and steering committees with customer stakeholders, including C-level executives- MonitorSLA performance, incidents, and root cause analyses (RCA) for your accounts- Manage and coordinate responses duringcritical incidents impacting strategic clients- ProvideFinOps guidance and cost optimization recommendations- Collect and structureproduct feedback and real-world use cases to share with Product teams-Contribute to the continuous improvement of customer processes and service delivery ABOUT YOU HARDSKILLSExperience working withcloud infrastructure environments (IaaS/PaaS)Strong understanding ofcloud architecture and infrastructure designExperience with technologies such asKubernetes, Terraform, Linux, or S3-compatible storageExperience managing or contributing tocloud migration projects (on-premise to cloud or cloud-to-cloud)Ability to design and reviewscalable and highly available architecturesFamiliarity withFinOps practices and cloud cost optimization SOFTSKILLSExcellent communication skills inEnglish and French, both written and spokenStrongclient-facing and relationship management abilitiesAnalytical mindset and strong problem-solving skillsDiplomacy and active listening when working with stakeholdersAbility to remain calm and effective inhigh-pressure or incident situationsPedagogical mindset and ability to explain complex technical topics clearlyEmpathy and strong customer-oriented mindset WHAT YOU WILL FIND AT SCALEWAY ++++

Hybrid work: We offer up to 3 days of remote work per week.
Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.
Dining:Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.
Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.
International environment:With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
Career & Mobility:Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

🚀Why join the Scaleway adventure ?✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification .🔜 THE NEXT STEPS …HR screening interview to discuss your background and motivation (30 min)Hiring Manager interview with Xavier Ruiz Perdomo to understand your experience and approach to the role (45 min)Team interview to validate your expertise and assess your fit with the team (45 min)Version Française :ici

Scaleway is a company certified under SecNumCloud. A background check is mandatory in order to join the company. At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.We believe great ideas come from everywhere, and everyone which is why you should definitely apply.

Technical Account Manager Entreprise · Scaleway

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