Client Success Manager (Remote)

Responsibilities:

• Develop a broad understanding of client business model to meet their expectations and drive a successful partnership
• Build relationships with clients and serve as their advocate by becoming a trusted adviser
• Leverage learnings from key accounts to drive value at scale to our broader client base
• Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations
• Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value
• Deliver best practices and coach clients to drive adoption and help clients derive value from the product
• Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs
• Coordinate with internal cross-functional teams to maximize overall account health 

Qualifications:

• Bachelor’s degree, or equivalent combination of education and experience
• 3+ years of related client success experience
• 5+ years of professional business experience
• Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred
• Experience working closely with Sales through client renewal process strongly preferred
• Previous work experience at a SaaS company preferred
• Proven success driving organization-wide initiatives
• Proven success collaborating and building strong relationships with internal and external stakeholders
• Excellent verbal and written communication skills
• Strong presentation skills
• Excellent organization and time management skills
• Comfortable working in a fast-paced environment
• Strong listening skills with a thoughtful approach to addressing client pain points
• Ability to assess changing priorities/tasks quickly and with ease 

Personal Characteristics

• The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a challenging and dynamic environment. Does this sound like you?
• You have an entrepreneurial outlook and the ability to influence future direction of clients by leading the account planning process as well as the strategic direction for assigned clients
• Initiative is in your blood. You have demonstrated success analyzing complex situations, defining key-objectives, and developing strategies and action plans. You don’t stop until the job is done
• Execution and thought leader and you help to drive client success by using a forward-thinking, out of the box approach – and you consistently are looking for opportunities to succeed together
• You are client focused, with the ability to forge strong working relationships with your clients - completely passionate about understanding your client’s business, aligning the value of solutions to their goals and challenges, and coaching them to business success
• Fast-paced work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities for yourself daily