German + English speaking Customer Care Associate
Qover
🇧🇪 Belgium
Hybrid
1 week ago
- CRM
1 week ago
Not enough detail in this posting to match
Who we are :Â
 We’re Qover, a leading insurtech scale-up that has raised $70 million.With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences. Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net 🌍 We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands likeRevolut, Mastercard, BMW, Canyon, Monzo and many others. Visitour website for more about what we do! ÂWhat you’ll do đź›
As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers inGerman and English. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding.In this role you will:â—Ź Handle customer inquiries via email and phone in German and Englishâ—Ź Listen, understand and summarise customer needs clearlyâ—Ź Guide customers through procedures and help them with claims informationâ—Ź Track and log requests, complaints and outstanding actionsâ—Ź Translate insurance language into clear, customer-friendly explanations (training provided)â—Ź Support inbound sales conversions by providing helpful product insightsâ—Ź Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates No worries if you’re new to insurance – we providecomprehensive training to set you up for success! đź’ŞÂ ÂWho we’re looking for đź’ˇ
â—Ź Native-like proficiency in German and English (both written & spoken) - Any additional language (German, French etc.) is a plus.â—Ź Young graduate with a MA or BA degree in languages, business or related.â—Ź A passion for excellent customer serviceâ—Ź Prior experience in customer support or handling customer calls is a plusâ—Ź Comfortable with computers and quick to learn new systemsâ—Ź Able to multitask and prioritise effectively in a fast-paced settingâ—Ź A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment   ÂWhat’s in it for you:
- A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
- 28 days off (8 extra days on top of the 20 legal days)
- A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
- A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
- A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
- The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs
German + English speaking Customer Care Associate · Qover