Customer Service Representitive

What You'll Do:

• Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.
• Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.
• Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team.
• Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.
• Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.
• Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses.

What You'll Bring:

• A natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships.
• Passion for small businesses: You're excited to support local florists and be part of a growing startup.
• Tech-savviness: You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!).
• Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone.
• Bilingual: Spanish speaking is a plus!
• Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment.
• Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued.