Product Management - UPI Product | Experience : 3-5 yrs
Paytm
🇮🇳 India
On-site
Manager or above
3 days ago
- User Research
- Incident Response
- SQL
- Mixpanel
- Amplitude
- Metabase
- CRM
3 days ago
About the RoleUPI is the backbone of India's digital payments revolution — and Paytm is one of its largest participants, processing hundreds of millions of transactions every month. We are looking for a Product Manager to join our UPI team and drive product strategy, user growth, and experience excellence across our UPI-powered flows.This role sits at the intersection of consumer behaviour, financial infrastructure, and regulatory nuance. You will own high-impact product surfaces and work closely with engineering, design, data, and business teams to ship products that millions of Indians use daily.
Key Responsibilities1. Core UPI Product Ownership-- Own end-to-end product vision, roadmap, and execution for one or more UPI surfaces- Drive seamless payment flows: initiation, authentication, success/failure states, and post-transaction experience- Continuously improve funnel metrics — conversion, success rate, and drop-off — through A/B testing and experimentation- Work with NPCI guidelines and stay ahead of regulatory changes to ensure compliance without compromising experience
2. User Experience & Growth- Identify friction points in the UPI journey using data, user research, and support insights, then ship targeted fixes- Design and launch features that drive engagement, frequency of use, and top-of-wallet positioning- Own discovery and nudge strategies that help users adopt new UPI capabilities- Collaborate with design to maintain a fast, trustworthy, and intuitive payment experience
3. Platform Reliability & Scale- Define success metrics (SLAs, success rates, latency benchmarks) and hold engineering accountable to them- Build escalation frameworks and incident response playbooks for payment failures- Ensure platform readiness for high-traffic events such as festive seasons, IPL, and government disbursements
4. Insights & Experimentation- Build and maintain dashboards that track north-star and guardrail metrics across the UPI funnel- Drive a culture of rapid experimentation — hypothesis → test → learn → scale- Generate and socialise insights that influence upstream decisions in engineering, design, and business
Required Qualifications- 3–5 years of product management experience with a mandatory focus on consumer-facing products or fintech- Deep understanding of user psychology, engagement funnels, and conversion mechanics in high-frequency consumer apps- Proven ability to translate ambiguous problems into structured hypotheses and ship fast, iterative solutions- Comfort with SQL and product analytics tools (Mixpanel, Amplitude, Metabase, or equivalent)Strong written and verbal communication skills — ability to write crisp PRDs, present to leadership, and align cross-functional stakeholders- Demonstrated ownership mindset: you have shipped features end-to-end across product, engineering, and go-to-market
Good to Have- Prior experience working in a UPI-regulated environment or with NPCI product constructs- Experience with 0→1 product development alongside maintaining and scaling existing surfaces- Exposure to growth, lifecycle, or CRM-driven product work
Why Join Us- Work on one of India's most critical financial infrastructure products — UPI — at massive scale- Join a high-performance product org with strong engineering depth and a bias for shipping- Influence product decisions that affect hundreds of millions of transactions every day- Operate in a fast-moving, ownership-driven culture where PMs have real authority — and real accountability
CompensationIf you are the right fit, we believe in creating wealth for you. With 500 mn+ registered users, 25 mn+ merchants, and unmatched transaction data depth, Paytm is uniquely positioned to define the next chapter of UPI in India — and we want you to help write it.
Product Management - UPI Product | Experience : 3-5 yrs · Paytm