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Cluster Head- Last mile - Kerala

Meesho
🇮🇳 India
On-site
3 weeks ago
3 weeks ago
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About the Team Being part of Meesho's Fulfilment and Experience (F&E) team as Cluster Head LM,will zip you to the cockpit of our ever-burgeoning rocketship, where you get todirectly shape the experience of the country's next billion e-commerce users.We are an eclectic mix of 100+ professionals with diverse skill sets ranging fromrunning operations/support, supply chain know-how, analytics and the holy grail,first principle s problem-solving. At Meesho, we’re trying to do what's never beendone before - taking e-commerce to the masses. This leaves us with no choice but tocompletely reimagine logistics from the ground up, to cater to our customers' priceand delivery expectations. That means a host of "zero-to-one" projects (takers,anyone?) to build a supply chain to change how folks think about e-commercein India and globally. We are firm believers in fun at work. With monthly F&E happyhour sessions, informal team outings, and internal virtual water cooler chat sessions,there’s never a dull moment with us About the Role As Cluster Head LM, you’ll own the onboarding and training of partners. You’ll alsodrive key operational metrics by regularly visiting their facilities in different cities inyour area. You’ll take complete ownership of processes allotted to you and workwith various stakeholders to achieve team goals. You’ll continuously work towardsidentifying gaps and providing recommendations for improving our processes.

What you will do

  • Own the onboarding and training of new partners for Last Mile operations in your cluster.
  • Identify and onboard new partners onto the network on an ongoing basis
  • Track and own the performance of different partners in your cluster
  • Visit facilities to conduct audits and solve operational gaps
  • Ensure compliance with operational processes
  • Own and drive critical operational metrics end to end and achieve performance
  • targets
  • Continuously work towards identifying gaps and provide recommendations for
  • improving our processes

What you will need

  • Graduate or Post Graduate degree in any discipline
  • 3-5 years of work experience in the e-commerce logistics domain
  • Experience in partner onboarding and training in the Last Mile and sorting operations
  • Experience in control tower and field operations will be a plus

Cluster Head- Last mile - Kerala · Meesho

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