Special Projects Coordinator

The Special Projects Coordinator plays a key role in our business by managing issues that become multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. 

What You’ll Do:

• Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion
• Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
• Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction 
• Build and grow a regional project vendor base to provide project services
• Partner with internal team members to onboard new vendors and monitor vendor scoring
• Partner with operations teams to ensure strong communication and issue resolution
• Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
• Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
• Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned

You Should Have:

Professional Skills 

These are the professional skills we would expect from an individual fully established in this role.

• Customer Service - Advanced
• Verbal Communication - Advanced
• Written Communication - Proficient
• Teamwork - Advanced
• Relationships - Proficient
• Negotiation - Proficient
• Organizational Awareness - Proficient
• Learning Agility - Advanced
• Analysis - Advanced
• Problem Solving - Advanced
• Process Orientation – Advanced
• Prioritization- Advanced

Role Specific Skills 

• Ability to dissect full projects into individual components so as to ensure prioritization and timely completion
• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred, ONE Project Management Tool, and PMWEB

Minimum Qualifications

• Bachelor’s Degree or higher in a relevant area of study or relevant experience
• 2+ years of project coordination/management experience preferably in commercial retail branches of banks or retail stores
• Experience and knowledge of Commercial Construction estimating, means and methods, accounting, project administration, and a thorough understanding of industry practices.