TECHNICAL SUPPORT - BOSS REVOLUTION

Responsibilities and Duties

•  Take calls from Retailers and Customers experiencing technical issues·        
• Troubleshoot the issue over the phone·        
• Log all calls and solutions·        
• Report reoccurring issues to your supervisor·        
• Installs, modifies, and makes minor repairs to computer hardware and software systems.·        
• Resolves tickets·        
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.        
• Prepares reference material for users by drafting operation instructions

Qualifications and Skills

• Excellent problem-solving and troubleshooting skills.
• Experience working with computers·        
• Strong communication skills·        
• The ability to communicate technical information in an accessible manner to non-technical employees.       
• A process improvement mindset.      
• Software maintenance and testing capability.        
• Basic knowledge of networking principles and operating systems. 
• Customer-service focus.        
• Collaborative mindset.        
• Hands-on problem-solving ability.
• High School Diploma
 

Requirements

• 85% of English Proficiency 
• Software and Hardware knowledge 
• Prior experience in tech support, desktop support, or a similar role.
• Customer Service and Tech Support Experience (Must)
• Excellent communication skills (written and spoken)
• Patient, helpful, empathetic, good listener & professional 
• Attention to detail and good problem-solving skills.
• Experience with remote desktop applications and help desk software. (Desired)
• Goals and people oriented