Personal Shopper

Responsibilities:

• Drive tangible and intangible revenue through client acquisition, retention, growth and satisfaction.
• Drive sales and maximize average deal size through offering knowledgeable and professional styling advice to clients.
• Manage day-to-day relationships with your assigned clients — driving acquisition, retention, and reactivation of lapsed accounts.
• Identify opportunities to acquire new clients.
• Activate loyalty benefits for qualified clients and consistently find ways to surprise, delight, and reward your clientele.
• Maintain a deep, up-to-date knowledge of global fashion trends, drops, and street culture relevant to the HBX community.
• Work closely with retail, buying, marketing, and other e-commerce teams to align the client experience with platform priorities.
• Represent HBX with professionalism and passion in every client interaction — online and offline.
• Support reporting manager with ad-hoc tasks and duties.

Requirements:

• 2+ years in a 1-to-1 client-facing role within fashion retail or luxury. E-commerce sales experience is strongly preferred. 
• Target-driven with a proven sales track record and the ability to manage a client portfolio with autonomy.
• High proficiency in written/spoken Cantonese and English, Mandarin proficiency is a plus.
• Genuine passion for contemporary and luxury fashion. Understanding of fashion and consumer culture across Hong Kong, Taiwan, mainland China, South Korea, and Japan markets is a strong advantage.
• Excellent organisation, strong attention to detail, and the initiative to work independently in a fast-paced digital environment.
• Experience with CRM tools, clienteling platforms, or luxury/streetwear brand relationships.
• Comprehensive knowledge of industry news and trends.
• Individuals with the desire to learn/possess knowledge of the climate will also be considered.

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