Family Support Specialist (Bilingual)

Hively

🇺🇸 United States

Hybrid

Manager or above

4 weeks ago

$28.80 – $31.00 / hour

4 weeks ago

Auto apply with Likeremote

Who We AreHively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team.
Our Team & CultureOur Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.
The OpportunityReporting to the Program Manager, The Family Support Specialist role is a unique opportunity to work directly with families to make a real difference in their lives and our community. In this role, you will be guiding parents and helping them find and pay for quality child care to ensure that children get the best start possible.

What you'll be doing:

Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
Interview scheduled and drop-in appointments/complete necessary re-certifications
Perform new intake orientation presentations as needed
Conduct group intake appointments as needed
Respond to and resolve parent and provider issues
Maintain and update family, child and program files
Provide quality customer service for internal and external agency customers
Input data into the computer system in an accurate and timely manner
Respond to requests for information from the public
Travel to co-locations and satellite Hively offices as needed
Attend all training/technical assistance workshops
Attend all staff meetings
Other duties as assigned

What you should bring:

BA/BS with major coursework in social services/human development or related field (or equivalent experience)
Fluent in English and one or more of the following languages (Spanish, Vietnamese, Mandarin, Cantonese, Farsi, Korean, Pashto, Urdu, Punjabi or Hindi)
Ability to define problems, collect data, establish facts, and draw valid conclusions
Experience using Microsoft Office software and Google Suite
Knowledge of all aspects of business office procedures
Ability to communicate effectively both orally and in writing
Ability to develop and maintain good working relationships with diverse groups of people
Basic math skills
Strong organizational skills
Ability to appear for work on time
Ability to follow directions
Ability to understand and follow posted work rules and procedures
Flexibility to work from other office locations as required

Physical Requirements

Ability to sit at a desk, conference table or in meeting rooms of various configurations for extended amounts of time
Ability to stand for extended amounts of time
Manual dexterity to use a telephone and computer
Facility to hear and understand speech at normal room levels, and to hear and understand speech on phone
Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone
Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk and reach overhead
Physical agility to push/pull, squat, twist and turn
Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments

Salary ranges are based on industry data, and final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment. This role is eligible for a Hybrid schedule after 6 months of training.Benefits* Medical, dental, and vision plans covered at 100% for the employee * Health & Dependent Care FSA* 14 Paid Holidays + 4 flex holidays, including your birthday!* Generous paid time off policy (over 3 weeks per year)* Tuition Reimbursement ($1,000/year)* Employee Appreciation Program* Life & Long Term Disability Insurance covered 100% by Hively* 403(b) plan*SEP-IRA plan with an employer contribution of 5% of annual salary* Learning & Development Opportunities* Financial wellness program with unlimited access to personal financial advisors* Industry competitive salary ranges
* Note: Benefits described apply to full-time, permanent positions only. Internships, temporary, part-time, or contract roles are not generally eligible for most benefits.
Welcoming Candidates from All BackgroundsHively is proud to be an equal opportunity employer. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
Please note that applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Family Support Specialist (Bilingual) · Hively

Auto apply with Likeremote