Residents Experience Agent

Responsibilities

• Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible.
• Welcome, greet, and register guests efficiently, accommodating special requests and obtaining necessary payment information.
• Accurately respond to guest requests, making recommendations based on local knowledge and property practices.
• Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
• Partner with the Leasing Team in assisting with coordinating move-ins, move-outs, and assist with lease renewal activities as needed.
• Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities.
• Adhere to all guidelines, policies, and procedures, maintaining a professional appearance and demeanor.
• Coordinate with property departments to fulfill guest requests and provide detailed information about facilities and operating hours.
• Handle check-out, cash management, and adhere to cashiering and credit policies.
• Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors.
• Organize and maintain documents and various reports, including but not limited to package management logs and project trackers etc.
• Stay afloat with local attractions and amenities (e.g., vendors, restaurants, museums, attractions).
• Use various software programs to input special requests and arrangements accurately.
• Collaborate with the community engagement team to assist with executing marketing initiatives for building events and company programs.
• The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends, and holidays).

Ideal Background

• High school diploma or equivalent; college or relevant experience is a plus.
• Residential Services or Hospitality experience in a luxury environment preferred.
• Excellent communication skills, reading, writing, and oral proficiency in the English language.
• Computer literacy with the ability to use a variety of software’s.
• Strong attention to detail, problem-solving skills, organizational abilities, and attention to detail.
• Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment.