Customer Operations Technician

WHAT YOU'LL DO

• Provide an optimum level of service to all of our teams, resolving their queries and requests across multiple channels within our customer promise 
• Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines 
• Manage demanding issues with professionalism and emotional intelligence focusing on solution and retention 
• Advocate your team's needs working with other internal teams, namely by identifying and boosting localization initiatives
• Manage your own development and supporting others to maximize team potential
• Actively contribute to a great work environment and the alignment with FARFETCH  and strategic partners' values in the team

WHO YOU ARE

• Customer-oriented mindset;
• Take problems as growing opportunities;
• Capable of working under pressure and achieve in the agreed deadlines;
• Fluency in English is mandatory (verbal and written) and second language is a plus;
• Knowledgeable of excel (can maintain complex spreadsheets);
• Knowledgeable of retail and finance concepts/ processes is a plus;
• Fond of multicultural environments;

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.