Inbound Inventory Associate

Key Responsibilities

Inbound 

• • Daily pickup of USPS mail from the mail room

  • Maintain daily logs of incoming packages from all carriers

  • Scan in, distribute, and notify Inventory Controllers and staff members of delivered mail/packages

  Returns

  • • Process returns and upload documents

    • Complete refund transactions of returned product

    • Inspect returned product for damages and quantity discrepancies, and re-route damaged product accordingly

    • Use RM and WMS software systems fluently

    • Respond to returns related inquiries in a timely manner

    • Communicate problems in a clear, concise way to other departments via Slack

    • Collaborate closely with members of the Customer Support team to ensure smooth transfer of repairs

    Inventory

    • • Develop familiarity with the company’s product line

      • Label, sort, and stage incoming product

      • Restock and organize all inventory locations daily, includingmoving items to designated storage areas. May be required to squat, frequently bend, or utilize a step stool to retrieve stock located at various heights

      • Perform daily cycle counts

      • Investigate and resolve inventory discrepancies

      • Ensure damaged goods are flagged and removed from inventory

      • Work with the rest of the team to ensure inventory accuracy

      • Support receiving, picking, and shipping teams with inventory related questions or issues

      • Must be able to work independently

      • Must keep a clean and organized work station

      • Some tasks require the ability to stand for prolonged periods of time with occasional walking; while other tasks require the need to sit for 75% of your shift; you will need to use both hands and wrists for repetitive motion

      • Promote a respectful environment through collaborative teamwork and maintaining personal ownership of results

      • Willingness to support various teams to assist with operational needs

      • Basic mathematical and computer skills required

Our Ideal Candidate

• • Works with a sense of urgency and responsibility

  • Strong attention to detail, especially with small items and precise counts

  • Strong verbal and written communication skills

  • Strong problem-solving skills

  • Proficient in Google Suite

  • Able to lift boxes up to 30 lbs

  • Maintains regular attendance and timeliness

  • A love of jewelry and experience with either making jewelry or working for a jewelry company is a plus!