Back Office Payments Officer

Responsibilities:

• Process daily client payment transactions (funds in/out) accurately and within established timeframes, ensuring adherence to company procedures and service levels.
• Coordinate with internal teams (AML, Compliance, Customer Support, Sales, Accounting and Reconciliation) to support all payment and back-office related tasks.
• Communicate effectively with the company’s banks and payment providers to resolve payment or reconciliation issues.
• Monitor payment activity to ensure accuracy, detect irregularities, and escalate any unusual transactions when required.
• Perform additional duties as needed to support team objectives and overall business operations.

Requirements:

• Business proficiency in English, both written and spoken.
• Experience with Zendesk is a plus.
• Professional experience in a financial institution (e.g. banking sector or fintech) is a plus.
• Strong attention to detail and ability to multitask.
• Flexibility to work in a shift-based schedule.
• Ability to work effectively as part of a team in a dynamic environment.
• Experience in a payments department, including:
• • Processing payouts and pay-ins (deposits).
  • Reviewing and accepting client deposits.
  • Processing client withdrawals.
  • Reviewing customer documents for AML (Anti-Money Laundering) compliance.