Senior Account Manager (Logistics Field)

Job Responsibilities:

• Be the primary point of contact and build long-term relationships with clients.
• Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
• Develop a trusted advisor relationship with key accounts, client stakeholders.
• Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics/goals.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer’s usage of our service.
• Liaise between the customer and internal teams.

Job Qualifications:

• 3+ years of experience in a similar role in the shipping/logistics field is a preferable.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Proven ability to manage multiple tasks at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks.
• Critical thinking and problem-solving skills.
• Excellent time management skills.
• Keen attention to detail and adherence to deadlines.
• Experience with CRM system is a plus.
• Able to work in a start-up field.