Project Manager - Resource Management | Professional Services

Responsibilities:

• Coordinate A&O projects and engagements, including scheduling, timelines, milestones, project status, and resource needs. 
• Partner closely with A&O delivery leaders, project managers, consultants, and other stakeholders to ensure projects are appropriately planned and supported. 
• Develop a strong understanding of A&O projects, terminology, technology, and delivery requirements. Ask the right questions to understand project scope, requirements, dependencies, and potential risks. 
• Manage A&O scheduling using half-day and whole-day blocks, ensuring consultant availability and project needs are accurately reflected. 
• Lead or facilitate regular project and resource coordination meetings to review upcoming work, assignments, scheduling conflicts, and changing priorities. 
• Monitor the service opportunity pipeline to anticipate upcoming projects, scheduling needs, and potential resource requirements. 
• Support initial project creation and validation of service, project, and resource needs. 
• Coordinate resource assignments for A&O project roles in collaboration with Professional Services leads and project managers. 
• Maintain visibility into resource capacity and upcoming demand, identifying potential conflicts and helping facilitate solutions that support business priorities. 
• Communicate with customers as needed to coordinate project needs, manage expectations, and address scheduling or scope concerns. 
• Identify when customer requests may be outside of scope and confidently ask questions or escalate concerns to the appropriate team. 
• Develop working knowledge of the Microsoft security stack, including Microsoft Security, Purview, Intune, and Entra, and understand the terminology well enough to communicate effectively with technical teams and customers. 
• Maintain accurate resource records and skillsets for Avertium consultants and contractors to support effective project staffing and scheduling. 
• Support resource management activities for the A&O team, including monitoring assignments, timesheet data, capacity, and forecast accuracy. 
• Support focused resource management for RED as needed. 
• Help identify resource constraints, underutilization, or scheduling concerns and work with delivery leaders to recommend appropriate solutions. 
• Support ongoing improvements to Professional Services project coordination, scheduling, and resource management processes. 

Qualifications:

• 3-5 years of project coordination, project management, or related experience, ideally within a technology company, Professional Services organization, or relevant consultancy.
• Experience coordinating multiple projects, schedules, timelines, resources, and competing priorities.
• Experience working with a Professional Services Automation tool is a plus; Certinia preferred.
• Effective, clear, and concise communication skills, both verbal and written. 
• Outstanding interpersonal and influence skills, with the ability to work effectively across technical and non-technical teams.
• Strong organizational skills and exceptional attention to detail. 
• Strong conflict resolution and problem-solving skills, with the ability to confidently navigate competing priorities.
• Comfortable communicating with customers and managing project expectations and scope. 
• Ability and willingness to learn technical concepts and terminology and develop a working knowledge of the Microsoft security stack, including Microsoft Security, Purview, Intune, and Entra. 
• Ability to learn and support resource management processes, including scheduling, resource assignments, capacity planning, and forecast accuracy.