Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Weāre redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.Ā Our momentum comes from a simple idea: help teams work smarter, not harder. Aircallās AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.Ā Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Weāve built a product customers love and a business thatās scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.At Aircall, youāll join a company in motion. Weāre ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.Ā How we work at Aircall:Weāre customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, youāll feel at home here.
We are looking for a detail-oriented and eager-to-learnNumber Operations Specialist (Entry Level) to join our Number Operations team. In this role, you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers. You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues. This is a great opportunity to build a foundation in telecom operations ā full training will be provided.
Qualifications:
- Strong attention to detail and ability to manage multiple tasks at once
- Good written and verbal communication skills
- Comfortable learning new software tools (CRM/ticketing systems such as Zendesk or Jira)
- Eagerness to learn about telecom, VoIP, and number portability processes
- No prior telecom experience required ā training provided
Skills & Competencies:
- Organized with good time management
- Problem-solving mindset with a customer-first attitude
- Willingness to ask questions and escalate issues appropriately
- Team player who collaborates well across departments
- Interest in working with data and spotting patterns over time
Why join us?Ā š Key moment to join Aircall in terms of growth and opportunitiesšāāļø Our people matter, work-life balance is important at Aircallš Fast-learning environment, entrepreneurial and strong team spiritš 45+ Nationalities: cosmopolite & multi-cultural mindsetšµ Competitive salary package & benefitsĀ šØ Medical, dental, and vision insurance is 100% coveredšĀ 401k plan with company matching!āļøĀ Unlimited PTO ā take the time you need to come to work feeling great!āļøĀ Wellness, internet, and childcare reimbursementsšĀ Generous parental leave policyĀ DE&I Statement:Ā At Aircall, we believe diversity, equity and inclusion ā irrespective of origins, identity, background and orientations ā are core to our journey.Ā Ā We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. Weāre working to create a place filled with diverse people who can enrich and learn from one another. Weāre committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.Ā Ā Ā We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.Ā Want to know more about candidate privacy? Find ourCandidate Privacy Notice here.
